Avaya Engage 2020

The best way to find the right product and technology for your organization is to see them in-person and to have discussions with an informed supplier. That’s why we’re joining Avaya ENGAGE, a four-day customer experience in Phoenix, Arizona to help you discover and compare hundreds of new products and services in one place. 

Avaya ENGAGE connects you to the products, solutions, people, and ideas that are advancing the communications technology industry. You can expect an action-packed conference full of insightful keynotes, practical learning labs, vendor presentations on the latest technology and products, and face-to-face discussions with the leading industry thought leaders. 

While you are there, be sure to visit CRI at booth 637, February 2-5, to talk with our experts and learn about the innovative solutions we offer.

More than 100 companies will participate in the Avaya ENGAGE Solutions Expo to showcase their latest solutions for helping you drive innovation and experience the connected world. Whether you want to hone your professional skills, keep a finger on the pulse of Avaya technology or conduct months’ worth of research and networking in just three days, Avaya ENGAGE is a must-attend event! 

To register and/or learn more, visit news.avaya.com/avaya-engage-2020. And, use our exhibitor promotional code xENGAGE2020 to receive an additional $100 off your registration! 

We look forward to seeing you and your colleagues in Phoenix! 

Stop by CRI Booth #137 at Avaya Engage 2019 for Equinox Demos

CRI Invites you to Engage 2019!  Our team looks forward to seeing you and connecting with you on issues that are impacting you today. We’ll be giving Equinox demo’s at the booth and don’t miss our very own Paul Leatherman when he discusses best practices surrounding AADS and Equinox endpoints. 

Session Number: 2003

Avaya Aura Device Services (AADS) – Update on best practices including the new Utility services function for Hard Phones

Primary Presenter: Paul Leatherman, Communication Resources Inc.
Time:  Wednesday, 1/23/2019 11:30 am – 12:30 pm
Where:  Austin Convention Center: 15

Session Description:  Learn best practices for AADS. When and how to use multiple LDAP sources for authentication and/ or directory services.  Understand “Published Profile” and how to make sure the proper profile is applied to a user upon login of the Equinox Client.  Utility Server is now part of AADS to handle Hard phone configurations including 96xx, J series, and Vantage phones. Learn to expand your plan to incorporate users with Multiple Device Access (MDA) that includes Equinox hard and soft endpoints.


CRI is ready to Engage with You!

NEW ORLEANS            JANUARY 28 – 31, 2018

CRI Invites you to Most Informative Sessions at Engage 2018!  Our team looks forward to seeing you and connecting with you on issues that are impacting you today.

Planning Your SIP Domains for CM

Session Number: 601
Primary Presenter: Gary Damp [Senior Engineer – Communication Resources Inc.]
Time: Jan 28, 2018 (01:45 PM – 02:45 PM)

Session Description:  A well planned domain structure is a critical first step in any SIP deployment. Avoid that dreaded re-work and do it right the first time! This session will give you the knowledge to start planning a solid domain structure and even clean up an existing one. CM and SMGR administration will be shown.


Infrastructure:  Business Continuity with Virtual Services and Cloud

Session Number: 802     CANCELED – For a personal consultation, please visit CRI’s Booth #551
Primary Presenter: Paul Leatherman [Chief Technology Officer – Communication Resources Inc.]
Co-Presenter 1 (if applicable): Fabrizio Fiori [Global Director Software Defined Solutions – Avaya]
Time: Jan 28, 2018 (04:15 PM – 05:15 PM)

Session Description:  On Prem, Of Prem, Hybrid Cloud and High Availability solutions. So confusing, come listen to the experts as they help dimistify all these questions and ideas


AADS (Device Services) Holds the Magic Key to Manage Your Equinox Experience

Session Number: 512
Primary Presenter: Paul Leatherman [Chief Technology Officer – Communication Resources Inc.]
Time: Jan 29, 2018 (03:45 PM – 04:45 PM)

Session Description:  Presenters will cover all aspects of how AADS enables administrators with the tools to provide a seamless experience for the end user. We will discuss the interaction with SMGR, LDAP, and Equinox Conferencing. We will dive into the 150+ feature settings and where and when to administer them. We will cover the publish options for various situations.


Officelinx Back office:  An Administrative Point of View

Session Number: 620
Primary Presenter:  Dave LaBarba [Senior Engineer – Communication Resources Inc.]
Co-Presenter 1 (if applicable): Paul Leatherman [Chief Technology Officer – Communication Resources Inc.]
Time: Jan 31, 2018 (10:45 AM – 11:45 PM)

Session Description:  Officelinx is a very flexible and powerful UC solution. Presenter will cover key administrative best practices. Attendees will learn about Feature Groups, Voice Menus, TUI options and customizations including how to tweak your “Aria like” or “Call Pilot like” TUI’s. To Migrate or Not to Migrate you old messaging system data. Very interactive session that will answer your burning questions



CRI Goes Warp Speed into Hyper Convergence!

avaya, vmware, dell
CRI Goes Warp Speed into Hyper Convergence!
Light years ahead of the rest
We are:
  • Running the latest Avaya Aura Enterprise software
  • Running on the latest VMware ESXi platform
  • Running on the latest Dell Fx2 Hyper-Converged infrastructure
We are sure that you have questions, and we are here to answer them.

CRI is the premier Virtualization Expert
CRI was the first to Virtualize the entire Avaya stack
CRI is the most experienced with implementation and integration of virtual solutions.
Let’s discuss your options
Direct Sales:
Gil Engels
Vice President of Sales
(732) 974-4251
Partner Inquiries:
Laura Crouse
Director of Partner Sales
(732) 974-4382

CRI is ready to implement ACAL today!


CRI is your implementation expert of choice and ready to go with ACAL!

Avaya Cloud Application Link (ACAL) improves team engagement by extending the Avaya Aura® communication platform to the web and embedding unified communication and real-time collaboration tools inside Chrome and Internet Explorer web browsers, and natively inside of Google Apps, Microsoft Office 365, and Salesforce

Connect with CRI today to get started and do it right, the first time!- Connect with us today!

ACAL Factsheet

ACAL Datasheet

Check out this great introduction to ACAL!

ACAL Intro Video

CRI Honored with 2016 Channel Partners Business 360 Award

CRI Honored with 2016 Channel Partners 360⁰Award

Director of Marketing, Heidi E. Fulton and CTO, Paul Leatherman had the pleasure of receiving the award while attending Channel Partners March 16th in Las Vegas, Nevada.

CRI has earned this award 3 years in a row and we will continue to strive to deliver solutions that provide true business value to our customers and partners.

Press Release- 360 Win 2016

CRI had a terrific 2015!

Check out some of the highlights of 2015!

“None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone’s help is a big part of understanding the importance of saying thank you.”  – Harvey Mackay

CRI Thanks you wholeheartedly for your partnership and support

Cheers to a prosperous and healthy 2016!


CRI Delivers early Halloween Treats to deserving Children

Thanks to our wonderful Partners, Customers, and friends,  CRI was able to donate $5,000 to K. Hovnanian Children’s Hospital in the spirit of our 25th Anniversary.

We started on the journey in June, asking our community to participate in our celebration .  Instead of merely letting you know that we were a 25 year old company, we asked you to get involved for a cause.  And you came through!

Read the Full Story Here!


We commit to you, our trusted partners, 25 more years of thoughtful innovation, creative solutions, and a continued dedication to superior service levels.

Thank you again for participating!