Support
CRI's service specialists are on call 24x7, so your real-time communications keep running at peak performance.
Call support, 24 hours a day(732) 974-7600, option 2Email non-emergency requestssupport@crinj.com
Business hours: Monday to Friday, 8:30 a.m. to 5:30 p.m. Eastern
What we support
Our certified engineers support the platforms below, from the core of your system to the devices on your users' desks.
Avaya Aura® platform
- Communication Manager (CM)
- System Manager and Session Manager
- Session Border Controller (ASBCE)
- Application Enablement Services (AES)
- Breeze platform and snap-ins
- Media Server (AAMS)
- Device Services (AADS)
- Device Enrollment Services (DES)
Avaya contact center
- Avaya Infinity®
- Call Center Elite
- Call Management System (CMS)
- Experience Portal (AEP)
- Avaya Control Manager
- Workforce Engagement and Call Recording
Avaya messaging, devices and clients
- Aura Messaging and Avaya Messaging
- Presence Services
- Avaya Workplace and Workplace Attendant
- Avaya Agent for Desktop
- Avaya devices and video endpoints
Zoom
- Zoom Phone
- Zoom meetings
Video conferencing
- Pexip
- Avaya Meetings Management and Media
- Streaming and Recording
e911 and public safety
- Next Generation e911
- 911inform emergency notification
CRI platforms
- CRI UCloud
- Enterprise Application Center
- Enterprise Appliance Server
- CRI Insight monitoring
Infrastructure and virtualization
- Proxmox, KVM and Nutanix
- Microsoft Azure and AWS
- Dell and HP servers, and Dell SANs
- Avaya Solution Platform (ASP)
- Veeam backup and recovery
Legacy Avaya applications
- Modular Messaging and Message Networking
- Meeting Exchange and Aura Conferencing
For pricing, email sales@crinj.com. Contract inquiries and renewals: contracts@crinj.com.