CRI Innovates In Real-Time
As a full-service professional services and consulting firm, we partner with our clients to deliver solutions that help solve their most complicated needs. Our services and recommendations are designed specifically based on your needs, not a product set.
Our Technology Alliances
Menu of Services
| Row | APPLICATION / SOLUTION | AKA/FKA | INSTALL/UPGRADE | CONFIGURE | SUPPORT | INSTALL Upgrade | CONFIGURE | SUPPORT | Comments |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Avaya Aura® Platform | ||||||||
| 2 | Communication Manager (CM) | Full | Full | Full | |||||
| 3 | System & Session Manager (SMGR/SM) | Full | Full | Full | |||||
| 4 | Session Border Controller (ASBCE) - SIP Trunking | Full | Full | Full | |||||
| 5 | Session Border Controller (ASBCE) – (Remote Worker) | Full | Full | Full | Meetings, APN, Web Clients | ||||
| 6 | Application Enablement Services (AES) | Full | Full | Full | |||||
| 7 | Breeze platform + Snap-ins (See Breeze Section) | Full | Full | Full | |||||
| 14 | Avaya Devices / Client Enablement | ||||||||
| 15 | Avaya Aura Device Services (AADS) | Full | Full | Full | |||||
| 16 | Utility Services on AADS | AUS | Full | Full | Full | Version 8.x and above | |||
| 19 | Avaya Workplace Client | Equinox Client | Full | Full | Full | Windows, Android, IOS | |||
| 20 | Avaya Workplace Web Client | Equinox for Web | Full | Full | Full | WebRTC | |||
| 21 | Avaya Workplace Attendant | Equinox Attendant | Full | Full | Full | Breeze Snapin | |||
| 21 | Avaya Agent For Desktop (AAD) | Full | Full | Full | |||||
| 17 | Avaya Devices | Equinox Endpoints | Full | Full | Full | Guide | |||
| 18 | Avaya Video | Equinox Video Endpoints | Full | Full | Full | XT series, Vantage, CU360, HCxxx.... | |||
| 8 | Avaya Meetings Server | Equinox Conferencing | |||||||
| 9 | Avaya Meetings Management | Equinox Management | Full | Full | Full | TE or OTT | |||
| 10 | Avaya Meetings Media | Equinox Media | Full | Full | Full | Single, Clustered, Cascaded | |||
| 11 | Avaya Aura Web Gateway (AAWG) | Full | Full | Full | |||||
| 12 | Streaming & Recording (S&R) | Equinox S&R | Full | Full | Full | All in One or Distributed on Hyper-V | |||
| 13 | Streaming & Recording (S&R) Gateway | Equinox S&R Gateway | Full | Full | Full | Required for S&R | |||
| 22 | Breeze Cluster + Snap-Ins | ||||||||
| 23 | Breeze Platform | Full | Full | Full | General Purpose and closed (i.e. Presence) | ||||
| 24 | Engagement Designer (EDS) | Full | Full | Full | |||||
| 25 | Engagement Assistant | Full | Full | Full | |||||
| 26 | Call Park and Page | Full | Full | Full | |||||
| Device Adapter (ADA) | Full | Full | Full | ||||||
| 27 | Presence Services | Full | Full | Full | Optional Presence Multi-Media 8.x or greater | ||||
| Workplace Attendant | Full | Full | Full | ||||||
| 28 | Avaya Developed (Snapp Store apps) | Full | Full | Full | |||||
| 29 | Partner Developed (Snapp Store apps) | Full | Empty | Empty | Dev Partner configures and supports | ||||
| 30 | Unified Messaging | ||||||||
| 31 | Avaya Messaging | IX MSG/ESNA/Officelinx (OL) | Full | Full | Full | ||||
| 32 | Aura Messaging (AAM) | Full | Full | Full | |||||
| 33 | Avaya Contact Center | Contact Center | |||||||
| 34 | Call Management System (CMS) | Full | Full | Full | Avaya wholesale Support contract | ||||
| 35 | Call Center Elite (CCE) | CC Elite | Full | Full | Full | Avaya wholesale Support contract | |||
| 36 | Elite Multi-channel (EMC) | Half | Half | Half | CRI Managed | ||||
| 37 | Experience Portal (AEP) | Experience Portal | Half | Half | Half | CRI Managed | |||
| 40 | Avaya Control Manager (ACM) | Contact Center Control Manager | Half | Half | Half | CRI Managed | |||
| 38 | Avaya Workforce Engagement | Work Force Optimization (WFO) | Half | Half | Half | CRI Managed - includes Avaya Call Recording (ACR) | |||
| 41 | Avaya Digital | Oceana | Half | Half | Half | Infrastructure deployment | |||
| 42 | Monitoring and Management | ||||||||
| 43 | Avaya Diagnostic Server (ADS) / Secure Access Link (SAL) | Full | Full | Full | |||||
| 44 | Avaya SAL Policy Manager | Full | Full | Full | |||||
| 46 | CRI Insight (Application monitoring and management) | Full | Full | Full | Also used for CRI Support Customers | ||||
| 47 | AppNeta (Network assessment and monitoring) | Full | Full | Full | Also used for CRI Support Customers | ||||
| 48 | Infrastructure as a Service (IaaS) | ||||||||
| 49 | Dell (OEM) | Full | Full | Full | Servers and SANs | ||||
| 50 | VMware | Full | Full | Full | Enterprise Solution Builder | ||||
| 51 | Avaya Solution Platform (ASP) 4200 | Avaya Pod Fx™ | Full | Full | Full | Hardware Support by Avaya | |||
| 52 | Avaya Solution Platform (ASP) 100 series | ACP | Full | Full | Full | Hardware Support by Avaya | |||
| 53 | CRI Application Center (Turnkey or customer provided) | Full | Full | Full | |||||
| 54 | Private/ Hybrid / Enterprise Cloud | Full | Full | Full | |||||
| 55 | Veeam | Full | Full | Full | Backup and Recovery | ||||
| 56 | Nutanix | Full | Full | Full | Converged Infrastructure | ||||
| 57 | HP | Full | Full | Full | Servers | ||||
| 58 | Data Networking | ||||||||
| 59 | Ethernet Routing Switch (ERS) | Full | Full | Full | |||||
| 60 | Virtual Services Platform (VSP) | Half | Half | Half | Partner Install /Support | ||||
| 61 | Fabric | Half | Half | Half | Partner Install /Support | ||||
| 62 | Legacy Applications | ||||||||
| 63 | Multimedia Messaging (AMM) – (stand alone) | Full | Full | Full | Pre-release 8 | ||||
| 64 | one-X Client Enablement Services (CES) | Full | Full | Full | |||||
| 65 | one-X Attendant (1XA) Server | Full | Full | Full | |||||
| 66 | Communicator for Skype/Lync | Full | Full | Full | |||||
| 67 | one-X Speech (1XS) | Full | Full | Full | |||||
| 68 | Modular Messaging (MM) | Full | Full | Full | |||||
| 69 | Message Networking (MN) | Full | Full | Full | |||||
| 70 | Octel/VMX | Full | Full | Full | |||||
| 73 | Meeting Exchange (MX) 5.2/6.2 | Full | Full | Full | |||||
| 71 | Aura Conferencing 8 (AAC8) | Full | Full | Full | |||||
| 72 | Aura Conferencing 6/7 | Full | Full | Full |