Join Communication Resource Inc. at Avaya ENGAGE 2024 in Denver!

We’re excited to announce that Communication Resource Inc. (CRI) is a proud Bronze Sponsor of Avaya ENGAGE 2024, the premier event for the future of communications experience and its ecosystem. This year, Avaya ENGAGE is set to take place from May 13-15 in the vibrant city of Denver, Colorado. It’s an opportunity for professionals across the industry to connect, learn, and explore the latest innovations in communication technology.

CRI is thrilled to be a part of this dynamic event and invites you to visit us at our booth #711. Our team will be on hand to showcase our latest solutions, discuss industry trends, and how we can support your business’s communication needs. Whether you’re looking to enhance your existing setup or explore new technologies, our experts are there to provide you with insights and solutions tailored to your specific requirements.

Moreover, we’re delighted to highlight a not-to-be-missed breakout session featuring CRI’s Chief Technology Officer, Paul Leatherman. The session, titled “Not ready for Cloud? Modernize and maximize your premise-based system to get ready!” is a must-attend for any organization that is navigating the transition to the cloud or looking to optimize their current premise-based systems. Paul will share valuable strategies and insights on how you can leverage your existing infrastructure to prepare for a seamless transition to cloud-based solutions in the future. Stay tuned for the date, time, and location of this insightful session.

Avaya ENGAGE 2024 is the perfect platform for IT professionals, decision-makers, and business leaders to network, share ideas, and discover solutions that will shape the future of communication. As a Bronze Sponsor, CRI is committed to contributing to the conversation and helping businesses like yours achieve their communication goals.

Don’t miss this opportunity to engage with thought leaders, innovators, and peers in the industry. Mark your calendars for May 13-15 and plan your visit to Denver, Colorado. Be sure to stop by CRI booth #711 to explore how we can help you navigate the ever-evolving landscape of communication technology.

We look forward to seeing you at Avaya ENGAGE 2024!

For more information about CRI and our solutions, visit our website or contact us directly. Let’s connect and drive the future of communication together.

Dual Data Centers – User Story

CRI and Avaya Partner for Professional Deployment in Projects requiring: Large Scale, Speed of Execution & Flexibility

Large Scale


Customers Migration Schedule required multiple vendors to deliver simultaneously including:

  • CRI & Avaya for Data & Telephony
  • Virtella for WAN connectivity
  • Motorola for Wireless Equipment
  • Blackbox for Cabling and Onsite Installation
  • CenturyLink for SIP Trunking and DID Migration
  • IBM for Firewall Configurations

Site Migrations were rescheduled on a “daily basis” to reflect the true facts ‘on the ground’, delaying some migrations while pulling others forward to take their place. Through it all, CRI and Avaya met the ever-changing time tables and delivered successful migrations in a “dynamic and challenging environment”

Speed of Execution

Customer requested Rapid Migration to the new Sites Avaya Data & Telephony architecture.

CRI and Avaya delivered by cutting over 235 Edge Sites in a 90 day period = 2.6 Migrations per day on average, with several days where 8 Migrations were performed in a single day.

This Rapid Migration Pace required Avaya Data Network Switches, Avaya Phones and Avaya Gateways to be Pre-Configured / Pre-Staged by CRI in our CRI Staging Lab and then shipped to data center location. During the peak month for Staging, February 2014, an average of 140 items of Avaya equipment were Staged and Shipped per day.

Avaya Engage 2020

The best way to find the right product and technology for your organization is to see them in-person and to have discussions with an informed supplier. That’s why we’re joining Avaya ENGAGE, a four-day customer experience in Phoenix, Arizona to help you discover and compare hundreds of new products and services in one place. 

Avaya ENGAGE connects you to the products, solutions, people, and ideas that are advancing the communications technology industry. You can expect an action-packed conference full of insightful keynotes, practical learning labs, vendor presentations on the latest technology and products, and face-to-face discussions with the leading industry thought leaders. 

While you are there, be sure to visit CRI at booth 637, February 2-5, to talk with our experts and learn about the innovative solutions we offer.

More than 100 companies will participate in the Avaya ENGAGE Solutions Expo to showcase their latest solutions for helping you drive innovation and experience the connected world. Whether you want to hone your professional skills, keep a finger on the pulse of Avaya technology or conduct months’ worth of research and networking in just three days, Avaya ENGAGE is a must-attend event! 

To register and/or learn more, visit And, use our exhibitor promotional code xENGAGE2020 to receive an additional $100 off your registration! 

We look forward to seeing you and your colleagues in Phoenix! 

Stop by CRI Booth #137 at Avaya Engage 2019 for Equinox Demos

CRI Invites you to Engage 2019!  Our team looks forward to seeing you and connecting with you on issues that are impacting you today. We’ll be giving Equinox demo’s at the booth and don’t miss our very own Paul Leatherman when he discusses best practices surrounding AADS and Equinox endpoints. 

Session Number: 2003

Avaya Aura Device Services (AADS) – Update on best practices including the new Utility services function for Hard Phones

Primary Presenter: Paul Leatherman, Communication Resources Inc.
Time:  Wednesday, 1/23/2019 11:30 am – 12:30 pm
Where:  Austin Convention Center: 15

Session Description:  Learn best practices for AADS. When and how to use multiple LDAP sources for authentication and/ or directory services.  Understand “Published Profile” and how to make sure the proper profile is applied to a user upon login of the Equinox Client.  Utility Server is now part of AADS to handle Hard phone configurations including 96xx, J series, and Vantage phones. Learn to expand your plan to incorporate users with Multiple Device Access (MDA) that includes Equinox hard and soft endpoints.


CRI is ready to Engage with You!

NEW ORLEANS            JANUARY 28 – 31, 2018

CRI Invites you to Most Informative Sessions at Engage 2018!  Our team looks forward to seeing you and connecting with you on issues that are impacting you today.

Planning Your SIP Domains for CM

Session Number: 601
Primary Presenter: Gary Damp [Senior Engineer – Communication Resources Inc.]
Time: Jan 28, 2018 (01:45 PM – 02:45 PM)

Session Description:  A well planned domain structure is a critical first step in any SIP deployment. Avoid that dreaded re-work and do it right the first time! This session will give you the knowledge to start planning a solid domain structure and even clean up an existing one. CM and SMGR administration will be shown.


Infrastructure:  Business Continuity with Virtual Services and Cloud

Session Number: 802     CANCELED – For a personal consultation, please visit CRI’s Booth #551
Primary Presenter: Paul Leatherman [Chief Technology Officer – Communication Resources Inc.]
Co-Presenter 1 (if applicable): Fabrizio Fiori [Global Director Software Defined Solutions – Avaya]
Time: Jan 28, 2018 (04:15 PM – 05:15 PM)

Session Description:  On Prem, Of Prem, Hybrid Cloud and High Availability solutions. So confusing, come listen to the experts as they help dimistify all these questions and ideas


AADS (Device Services) Holds the Magic Key to Manage Your Equinox Experience

Session Number: 512
Primary Presenter: Paul Leatherman [Chief Technology Officer – Communication Resources Inc.]
Time: Jan 29, 2018 (03:45 PM – 04:45 PM)

Session Description:  Presenters will cover all aspects of how AADS enables administrators with the tools to provide a seamless experience for the end user. We will discuss the interaction with SMGR, LDAP, and Equinox Conferencing. We will dive into the 150+ feature settings and where and when to administer them. We will cover the publish options for various situations.


Officelinx Back office:  An Administrative Point of View

Session Number: 620
Primary Presenter:  Dave LaBarba [Senior Engineer – Communication Resources Inc.]
Co-Presenter 1 (if applicable): Paul Leatherman [Chief Technology Officer – Communication Resources Inc.]
Time: Jan 31, 2018 (10:45 AM – 11:45 PM)

Session Description:  Officelinx is a very flexible and powerful UC solution. Presenter will cover key administrative best practices. Attendees will learn about Feature Groups, Voice Menus, TUI options and customizations including how to tweak your “Aria like” or “Call Pilot like” TUI’s. To Migrate or Not to Migrate you old messaging system data. Very interactive session that will answer your burning questions



CRI Goes Warp Speed into Hyper Convergence!

avaya, vmware, dell
CRI Goes Warp Speed into Hyper Convergence!
Light years ahead of the rest
We are:
  • Running the latest Avaya Aura Enterprise software
  • Running on the latest VMware ESXi platform
  • Running on the latest Dell Fx2 Hyper-Converged infrastructure
We are sure that you have questions, and we are here to answer them.

CRI is the premier Virtualization Expert
CRI was the first to Virtualize the entire Avaya stack
CRI is the most experienced with implementation and integration of virtual solutions.
Let’s discuss your options
Direct Sales:
Gil Engels
Vice President of Sales
(732) 974-4251
Partner Inquiries:
Laura Crouse
Director of Partner Sales
(732) 974-4382

CRI is ready to implement ACAL today!


CRI is your implementation expert of choice and ready to go with ACAL!

Avaya Cloud Application Link (ACAL) improves team engagement by extending the Avaya Aura® communication platform to the web and embedding unified communication and real-time collaboration tools inside Chrome and Internet Explorer web browsers, and natively inside of Google Apps, Microsoft Office 365, and Salesforce

Connect with CRI today to get started and do it right, the first time!- Connect with us today!

ACAL Factsheet

ACAL Datasheet

Check out this great introduction to ACAL!

ACAL Intro Video

CRI Honored with 2016 Channel Partners Business 360 Award

CRI Honored with 2016 Channel Partners 360⁰Award

Director of Marketing, Heidi E. Fulton and CTO, Paul Leatherman had the pleasure of receiving the award while attending Channel Partners March 16th in Las Vegas, Nevada.

CRI has earned this award 3 years in a row and we will continue to strive to deliver solutions that provide true business value to our customers and partners.

Press Release- 360 Win 2016