Offer highlights
- Enhanced monitoring and reporting through CRI Insight, powered by Virsae
- Full coverage of your environment, from core to endpoint
- Dedicated engineering resources, 24x7
- Escalation manager on call, 24x7
- Convenient per-endpoint pricing
- One-, three- or five-year terms, billed annually
Standard service level objectives
- 2-hour alarm response
- 4-hour corrective action
- 24x7 coverage
- Customizable to meet your requirements
Supported environments
- Avaya premises-based
- Avaya hybrid premises and cloud
- CRI Enterprise Application Center platform
- Genesys (notification only)
Add-on options
- Block of hours for moves, adds, changes, deletions and testing
- Quarterly patching
- Yearly health check
- Certificate audit and management
- Release management
The CRI difference
- 35 years of experience supporting enterprise communications
- Global coverage
- Former Avaya Tier 3 and Tier 4 engineers, plus data networking and virtualization experts on staff
- All US-based employees