Avaya Infinity®
Avaya’s enterprise customer experience platform, built to “orchestrate customer experience for the AI age.” It runs in the cloud, on-premises or hybrid, and CRI is certified to implement it.
- Orchestration that connects systems, data, AI and workflows in real time
- Real-time use of enterprise data for contextual customer interactions
- An AI-agnostic architecture that supports multiple models
- Low-code and no-code workflow design
Avaya Aura® Core
Avaya’s proven enterprise voice and unified communications platform. We design, implement, upgrade and support each part of it:
- Communication Manager (CM)
- System Manager (SMGR) and Session Manager (SM)
- Avaya Aura Media Server (AAMS)
- Avaya Aura Device Services (AADS)
- Avaya Device Enrollment Services (DES)
- Avaya Session Border Controller (ASBC)
- Avaya Aura Messaging (AAM) and Presence Services
- Call Center Elite, Call Management System (CMS) and Experience Portal (AEP)
- Avaya Workplace
- Application Enablement Services (AES)
- Avaya Breeze platform
- Avaya Workplace Attendant
Zoom Phone, Zoom CX and Zoom Virtual Agent
CRI sells and implements Zoom Phone, Zoom’s cloud business phone system. Zoom CX and Zoom Virtual Agent are coming soon.
- Zoom Phone: a cloud business phone system with built-in AI and integrations
- Zoom CX (coming soon): connected customer journeys, AI-assisted resolution, analytics and reporting
- Zoom Virtual Agent (coming soon): AI-powered self-service for your customers
Avaya endpoint management
With our partner iNEMSOFT, we help Avaya customers manage, upgrade and migrate their devices.