Zoom partner
Why CRI for Zoom
As a Zoom partner, CRI plans your Zoom Phone deployment, ports your numbers, sets up call flows and emergency calling, and supports you after go-live.
Zoom Phone can also work alongside the phone system you already have. CRI connects the Zoom cloud to existing on-premises systems over SIP trunks. Using Zoom’s Bring Your Own PBX – Premises (BYOP-P) and Bring Your Own Carrier – Premises (BYOC-P) options, users on both platforms can reach each other by extension dialing, and your existing carrier connections stay in place. You choose which users and sites run on each platform, and calling between them works seamlessly.
Zoom Phone
A cloud phone system for every device.
Zoom Phone is Zoom’s cloud business phone system. Calls, voicemail and SMS run in the same Zoom app as meetings and chat, on desk phones, computers and mobiles.
It’s for organizations of any size that want cloud calling or need to support a hybrid workforce.
- Shared lines, call queues and auto attendants
- Keep your existing numbers, with Zoom calling plans or your own carrier
- E911 support, and local survivability so calling continues if a site loses its internet connection
- A 99.999% uptime SLA from Zoom
- Call summaries and voicemail prioritization with Zoom AI
Zoom Meetings
Video meetings with AI built in.
Zoom Meetings is Zoom’s video conferencing service. Running meetings and calling on one platform gives your people one app and gives IT one system to manage.
- HD audio and video, with noise suppression and virtual backgrounds
- AI meeting summaries and notes
- Whiteboards, screen sharing and continuous meeting chat
- Scheduling and one-click join from your calendar
- Live captions and translation
Zoom CXComing soon
Zoom’s customer experience suite.
Zoom CX brings Zoom’s customer service products together on one platform. CRI will offer Zoom Contact Center and Zoom Virtual Agent soon. Contact us to hear when they’re available.
- Zoom Contact Center
- A cloud contact center for voice, video, chat, SMS, email and social channels, with omnichannel routing, agent assist, real-time analytics and integrations with CRMs such as Salesforce and HubSpot.
- Zoom Virtual Agent
- AI self-service over voice and chat that resolves customer requests, and hands off to a live agent with full context when needed.