What we install, upgrade, configure and support
Our engineers work across the Avaya portfolio and the infrastructure underneath it, from the core platform to the devices on users’ desks.
Avaya Aura® platform
- Communication Manager (CM)
- System Manager and Session Manager (SMGR/SM)
- Session Border Controller (ASBCE) (SIP trunking and remote workers)
- Application Enablement Services (AES)
- Breeze platform and snap-ins
Avaya devices and clients
- Avaya Aura Device Services (AADS) (including Utility Services, version 8.x and above)
- Avaya Workplace Client and Web Client (Windows, Android, iOS and WebRTC)
- Avaya Workplace Attendant
- Avaya Agent for Desktop (AAD)
- Avaya devices and video endpoints
- Avaya Meetings Management and Media
- Avaya Aura Web Gateway (AAWG)
- Streaming and Recording, and its gateway
Breeze cluster and snap-ins
- Breeze platform (general purpose and closed, such as Presence)
- Engagement Designer and Engagement Assistant
- Call Park and Page
- Device Adapter (ADA)
- Presence Services
- Workplace Attendant
- Avaya-developed and partner-developed Snapp Store apps (partner apps are configured and supported by the developer)
Unified messaging
- Avaya Messaging (formerly IX Messaging, ESNA, Officelinx)
- Aura Messaging (AAM)
Avaya contact center
- Call Management System (CMS)
- Call Center Elite (CCE)
- Elite Multichannel (EMC)
- Experience Portal (AEP)
- Avaya Control Manager (ACM)
- Avaya Workforce Engagement (includes Avaya Call Recording)
- Avaya Digital (Oceana) (infrastructure deployment)
Monitoring and management
- Avaya Diagnostic Server and Secure Access Link (ADS/SAL)
- Avaya SAL Policy Manager
- CRI Insight (application monitoring and management)
- AppNeta (network assessment and monitoring)
Infrastructure
- Dell and HP servers, and Dell SANs
- Nutanix converged infrastructure
- Avaya Solution Platform (ASP) 4200 and 100 series
- CRI Enterprise Application Center (turnkey or customer-provided)
- Private, hybrid and enterprise cloud
- Veeam backup and recovery
Data networking
- Ethernet Routing Switch (ERS)
- Virtual Services Platform (VSP) fabric (with a partner for install and support)
Legacy applications
- Modular Messaging, Message Networking and Multimedia Messaging
- one-X Attendant and one-X Speech
- Octel/VMX
- Meeting Exchange 5.2/6.2 and Aura Conferencing 6, 7 and 8
- Communicator for Skype/Lync