Privacy Policy

This Privacy Policy explains how Communication Resources, Inc. (“CRI”, “we”, “us”) collects, uses, protects and discloses personal information through our website, www.crinj.com, and in the course of providing services to our customers, including text (SMS) messages.

Information we collect

We collect information you give us when you email or call us, request support, or work with us on a project, such as:

• your name, job title and company
• business email address and phone numbers, including mobile numbers
• details about your communication systems and the support, installation or upgrade work you ask us to do

When you visit our website, our hosting provider automatically records standard technical information, such as your IP address, browser type and the pages you request, to operate and secure the site. Our website does not include an SMS sign-up form.

Cookies and analytics

We use Google Analytics to understand how visitors use our website, such as which pages are viewed, how visitors arrive at the site, which links and documents are clicked, and general information about the device, browser and approximate location (city or region). Google Analytics uses cookies and similar technologies to collect this information. We use it only to measure and improve our website, not for advertising, and we do not use it to identify individual visitors.

Google processes this information under its own privacy policy. You can block or delete cookies in your browser settings, or opt out of Google Analytics on all websites with the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout. These choices do not affect the rest of this website.

How we use information

• to provide technical support, troubleshooting, installation, upgrade and maintenance services
• to respond to your questions and requests
• to schedule work and follow up on support requests, including by phone, email and text message
• to operate, maintain and secure our website and systems
• to measure and improve how our website is used
• to comply with legal obligations

SMS and Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CRI sends text messages only to customers who have given consent, which our personnel obtain verbally. You can reply STOP to any message to opt out, or HELP for assistance. See our Terms & Conditions for our SMS messaging terms.

How we share information

We do not sell personal information. We share it only:

• with service providers that help us run our business, such as website hosting, website analytics (Google Analytics) and communications providers, who may use it only to provide services to us
• with technology manufacturers when needed to resolve a support request you have asked us to handle
• when required by law, or to protect the rights, property or safety of CRI, our customers or others
• as part of a merger, acquisition or sale of all or part of our business

These categories exclude text messaging originator opt-in data and consent, which is never shared with any third parties.

How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep information

We keep personal information for as long as needed for the purposes described in this policy, or as required by law.

Your choices

You can ask us to access, correct or delete your personal information by emailing info@crinj.com. To stop receiving text messages, reply STOP to any message from us.

Links to other websites

Our website links to partner websites. Their privacy practices are governed by their own policies, not this one.

Children's privacy

Our website and services are intended for businesses and are not directed to children under 13.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

Questions about this policy can be sent to Communication Resources, Inc. at info@crinj.com.