A comprehensive, automated audit for unified communications systems

There are many proven benefits gained from the use of today’s sophisticated Unified Communication systems. But at the same time the complexity of these systems can often mask inefficient infrastructure utilization and business-impacting capacity issues. Many issues are due to either over committed or under-utilized UC resources, and often remain unseen. Opportunities therefore exist for companies to make numerous financial gains by “right-sizing” their UC assets. Examples of such gains include:

  • Removal of operational cost associated with maintenance renewals and software
    maintenance associated with excess capacity and infrastructure
  • Reduction in capital expenditure, both for business-as-usual (in the event that current
    capacity could be better utilized) and in hardware and software upgrades
  • Potential increase in revenue where bottlenecks and congestion areas are identified and
    remedied

What Is CRI Insight RightSize?

CRI Insight RightSize is a comprehensive, automated audit for unified communications systems, especially where assets are distributed across numerous sites and are servicing multiple business units.

CRI Insight RightSize provides rich visibility of the configuration, capacity, and utilization of UC assets. CRI Insight RightSize is a one off engagement delivered as a white labeled service to unified communications system integrators and business partners for resale to customers.

CRI Insight RightSize leverages a catalogue of more than 30 detailed capacity and configuration reports to enable and support the partner’s recommendations to the customer. CRI Insight RightSize reports contain invaluable information relating to consumed capacity.
This is only possible by using the unique ability CRI Insight RightSize has under the ITIL framework to link Configuration Management with Capacity and Change Management to display actual real world usage of Configuration Items.

CRI Insight RightSize is unrivalled in the level of detail that can be provided, and the accuracy with which an environment can be scoped.

The Old Way vs. The RightSize Way

Traditional Manual Audit
The traditional audit approach has relied heavily on manual investigation, collation and review – which add to cost, delay and inaccuracy. Additionally the information is only current at the time it is collected, and with the size and nature of enterprise organizations this presents additional on-going challenges. Manual reports only uncover what resources are configured and administered on a system. The most important facet is whether or not the resources are actually being used.

CRI Insight RightSize Automated Audit
We’ve found a way to address these issues through a new service called CRI Insight RightSize. This innovative service automates the audit process delivering previously unseen visibility of an organization’s UC assets and their utilization over time. CRI Insight RightSize is a fully automated audit that reconciles configuration data with activity data. This provides the most accurate view of which assets are actually in use and how they are being used. When you do this it uncovers assets that are configured correctly and appear legitimate, but are in fact redundant – and are therefore incurring unnecessary cost for the business.

CRI Insight RightSize.  Get Rich Visibility of the configuration, capacity, and utilization of UC assets.

Indicators You Can Identify With The CRI Insight RightSize Service

CRI Insight RightSize is particularly useful when customers are looking to upgrade, re-architect or rationalize their UC networks. CRI Insight RightSize identifies a number of indicators of redundant configuration, such as:

  • When each extension was last “touched” from an administration point of view
  • The last time each station was registered to ACM
  • When each agent last logged-in
  • The last time each announcement was played
  • The last time a CDR record was generated for each extension
  • When the user last changed Send All Calls state
  • When the user last changed EC500 (Extend calls to cellular number) state
  • The last time a voice mail message was left
  • When another user last left a message via the leave word calling feature

The same level of granularity available at the user level also applies to many other aspects of the UC environment, including core infrastructure, trunk services and call center agent activity.

Getting the basics right at the outset of a UC deployment or an upgrade delivers demonstrable financial benefit on your capital and operational spend. CRI Insight RightSize helps you get this right, right from the start.

Reports Overview

Reports Overview

CRI Insight RightSize reports contain invaluable information relating to consumed capacity. This is only possible by using the unique ability CRI Insight Rightsize has under the ITIL framework to link Configuration Management with Capacity and Change Management to  display real world usage of Configuration Items. This empowers administrative staff to predict future consumption based on trends, and allows architects to accurately model the outcomes of a consolidation or rationalization exercise.