Maintenance And Support

 CRI Care FlexCRI Care EssentialCRI Care UniversalCRI Care Premiere
CRI CARE SUPPORT OPTIONS:(BOH)(Hourly SLA)(Hourly SLA-Multi-Site)(Traditional Fixed “My Way”)
CRI Care NOC/Help Desk/Troubleshooting
Easy Engagement / No additional PO’s required
Fixed Term1 Year1 Year
Defined Number of Support HoursUnlimited
Minimum Purchase of Hours Required10 Hours30 Hours60 Hoursn/a
Hours Refillable During Termn/a
Multi-Site Support Pool (Same Customer)
Upgradable to next level CRI Care Support
SLA - Response Timen/a24x7 (4hr)24x7 (4hr)24x7 (4hr) or 8x5
All CRI Certified Products Supported (exceptions: Upgrades and New Projects)Refer To ListRefer To ListRefer To List
Avaya Support Advantage Bundled
Hardware Coverage
Onsite Spare Parts Kit
Software Moves, Adds & Changes
Software Service Pack & Patch Management
List of CRI Certified Products For Support
For an up-to-date list please refer to CRI Menu of ServicesAvaya Aura Core:
Avaya Communication Manager
Avaya Session Manager
Avaya System Manager
Avaya Session Border Controller
SAL
WebLM
Utility Services
Messaging:
Avaya Aura Messaging
Avaya Modular Messaging
Avaya Message Networking
Octel 250/350
Octel 200/300
Esna OfficeLinx
Unified Communications:
Avaya AES
Avaya Presence
Avaya CES
Avaya ACE
Avaya One-X Speech
Avaya One-X Mobile
Avaya One-X Portal
Conferencing:
Avaya Aura Conferencing
Avaya Meeting Exchange