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CRI Menu Of Services

    Row APPLICATION / SOLUTION AKA/FKA INSTALL/UPGRADE CONFIGURE SUPPORT INSTALL Upgrade CONFIGURE SUPPORT Comments
    1 Avaya Aura® Platform
    2 Communication Manager (CM) Full Full Full
    3 System & Session Manager (SMGR/SM) Full Full Full
    4 Session Border Controller (ASBCE) - SIP Trunking Full Full Full
    5 Session Border Controller (ASBCE) – (Remote Worker) Full Full Full Meetings, APN, Web Clients
    6 Application Enablement Services (AES) Full Full Full
    7 Breeze platform + Snap-ins (See Breeze Section) Full Full Full
    14 Avaya Devices / Client Enablement
    15 Avaya Aura Device Services (AADS) Full Full Full
    16 Utility Services on AADS AUS Full Full Full Version 8.x and above
    19 Avaya Workplace Client Equinox Client Full Full Full Windows, Android, IOS
    20 Avaya Workplace Web Client Equinox for Web Full Full Full WebRTC
    21 Avaya Workplace Attendant Equinox Attendant Full Full Full Breeze Snapin
    21 Avaya Agent For Desktop (AAD) Full Full Full
    17 Avaya Devices Equinox Endpoints Full Full Full Guide
    18 Avaya Video Equinox Video Endpoints Full Full Full XT series, Vantage, CU360, HCxxx....
    8 Avaya Meetings Server Equinox Conferencing
    9 Avaya Meetings Management Equinox Management Full Full Full TE or OTT
    10 Avaya Meetings Media Equinox Media Full Full Full Single, Clustered, Cascaded
    11 Avaya Aura Web Gateway (AAWG) Full Full Full
    12 Streaming & Recording (S&R) Equinox S&R Full Full Full All in One or Distributed on Hyper-V
    13 Streaming & Recording (S&R) Gateway Equinox S&R Gateway Full Full Full Required for S&R
    22 Breeze Cluster + Snap-Ins
    23 Breeze Platform Full Full Full General Purpose and closed (i.e. Presence)
    24 Engagement Designer (EDS) Full Full Full
    25 Engagement Assistant Full Full Full
    26 Call Park and Page Full Full Full
    Device Adapter (ADA) Full Full Full
    27 Presence Services Full Full Full Optional Presence Multi-Media 8.x or greater
    Workplace Attendant Full Full Full
    28 Avaya Developed (Snapp Store apps) Full Full Full
    29 Partner Developed (Snapp Store apps) Full Empty Empty Dev Partner configures and supports
    30 Unified Messaging
    31 Avaya Messaging IX MSG/ESNA/Officelinx (OL) Full Full Full
    32 Aura Messaging (AAM) Full Full Full
    33 Avaya Contact Center Contact Center
    34 Call Management System (CMS) Full Full Full Avaya wholesale Support contract
    35 Call Center Elite (CCE) CC Elite Full Full Full Avaya wholesale Support contract
    36 Elite Multi-channel (EMC) Half Half Half CRI Managed
    37 Experience Portal (AEP) Experience Portal Half Half Half CRI Managed
    40 Avaya Control Manager (ACM) Contact Center Control Manager Half Half Half CRI Managed
    38 Avaya Workforce Engagement Work Force Optimization (WFO) Half Half Half CRI Managed - includes Avaya Call Recording (ACR)
    41 Avaya Digital Oceana Half Half Half Infrastructure deployment
    42 Monitoring and Management
    43 Avaya Diagnostic Server (ADS) / Secure Access Link (SAL) Full Full Full
    44 Avaya SAL Policy Manager Full Full Full
    46 CRI Insight (Application monitoring and management) Full Full Full Also used for CRI Support Customers
    47 AppNeta (Network assessment and monitoring) Full Full Full Also used for CRI Support Customers
    48 Infrastructure as a Service (IaaS)
    49 Dell (OEM) Full Full Full Servers and SANs
    50 VMware Full Full Full Enterprise Solution Builder
    51 Avaya Solution Platform (ASP) 4200 Avaya Pod Fx™ Full Full Full Hardware Support by Avaya
    52 Avaya Solution Platform (ASP) 100 series ACP Full Full Full Hardware Support by Avaya
    53 CRI Application Center (Turnkey or customer provided) Full Full Full
    54 Private/ Hybrid / Enterprise Cloud Full Full Full
    55 Veeam Full Full Full Backup and Recovery
    56 Nutanix Full Full Full Converged Infrastructure
    57 HP Full Full Full Servers
    58 Data Networking
    59 Ethernet Routing Switch (ERS) Full Full Full
    60 Virtual Services Platform (VSP) Half Half Half Partner Install /Support
    61 Fabric Half Half Half Partner Install /Support
    62 Legacy Applications
    63 Multimedia Messaging (AMM) – (stand alone) Full Full Full Pre-release 8
    64 one-X Client Enablement Services (CES) Full Full Full
    65 one-X Attendant (1XA) Server Full Full Full
    66 Communicator for Skype/Lync Full Full Full
    67 one-X Speech (1XS) Full Full Full
    68 Modular Messaging (MM) Full Full Full
    69 Message Networking (MN) Full Full Full
    70 Octel/VMX Full Full Full
    73 Meeting Exchange (MX) 5.2/6.2 Full Full Full
    71 Aura Conferencing 8 (AAC8) Full Full Full
    72 Aura Conferencing 6/7 Full Full Full

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