The combination of CRI Value Added Professional Services and our Partners Industry Leading Products assures all customers Complete Satisfaction

How CRI Can Help YOU


  • Path

    Partner's Products offer a clear Path

  • Pace

    The Customer defines the Pace

  • Choice

    CRI delivers the Customers Choice

  • Breeze (EDP)
  • OfficeLinx
  • Avaya Aura
  • Avaya Communications Manager (ACM)
  • Avaya Aura® Presence Services
  • Modular Messaging (MM)
  • Message Network Server (MN)
  • Speech Enabled Auto Attendants
  • Avaya OneX Mobile, Portal and Speech
  • VMware environment
  • ACAL
  • Planning Meeting
  • Strategic Objectives, Standards and Practices
  • Applications currently used
  • Budgets
  • IP enable legacy environments
  • Migrations paths designed
  • Virtualization initiatives discovered
  • Individualized business plan based on needs not product set
  • Targeted solutions (mobility, data centers, and call centers)
  • Convergence can Co-exist with Legacy
  • Who ever said “Migrations” come with a fork lift? Some of our largest clients started with the smallest of
  • CRI and our partners working together to achieve your goals
  • Your needs are met and expectations exceeded!
  • Top service and maintenance plans

CRI has been recognized by Avaya in three very special ways.  We are proud to be an Avaya Business Partner, DevConnect Member, and SPP Participant.

Avaya DevConnect Technology Partner of the Year 2012

For 2012, Avaya recognized Communication Resources Inc. as 2012 DevConnect Partner of the Year, for the CRI Application Center, a “private cloud” computing environment for the Avaya UC Application Suite and related third party applications.

The DevConnect Partner Excellence Awards not only considered specific solution capabilities, but also five overall characteristics of excellence, including commitment to the promotion and growth of Avaya; demonstrated leadership excellence and collaboration with Avaya; innovation and creativity in addressing business challenges in organizational productivity and efficiency; excellence and integrity in partnering with Avaya, its channels and customers; and continual service contribution, building strong customer relationships that ensure repeat business and customer satisfaction.

Partner in Customer Excellence Award

The Partner in Customer Excellence Designation is awarded to an Avaya Business Partner for achieving superior customer satisfaction over the past 12 months including both sales and support services to Avaya customers. Only a select group of Partners have attained the Partner in Customer Excellence Designation.

“This is an honor for sure, but it is what we aim for everyday at CRI, we constantly strive to meet or exceed our customer needs and expectations of price, service, and selection”, said Steve DeFelice, CRI Customer Service & Project Manager.CRI will receive recognition as a “Partner in Customer Excellence in each theatre during the Avaya Partner Conference.

The DevConnect Select Product Program

Communication Resources Inc’s IS-ACE was selected as one of the eight solutions available through SPP. IS-ACE is a turnkey single server VMware® deployment of Avaya Agile Communication Environment™ (ACE). Paul Leatherman, CTO of CRI says “CRI is excited to participate in the SPP program and recognize this as an honor of distinction within the Avaya Partner Ecosystem. To be chosen as one of only eight partners in the initial wave of this program really validates the work that we have put in to our latest solutions and reflects on the confidence that Avaya has in our innovation”