SERVICES

“CRI’s Mission is to establish and retain a successful relationship with our customers and our suppliers. We constantly strive to meet or exceed our customer needs and expectations of price, service, and selection. We stay ahead of the competition by innovating new products and services based on the needs of our customers and market demand. Our main value is that we are dependable, skilled and available 24/7.”
Stephen DeFelice ∙ CRI Customer Service & Project Manager

CRI provides direct access to certified technicians via our toll free access number (800-648-0889 option 2) or via email support@crinj.com.

In addition to performing ongoing maintenance, CRI offers remote alarm monitoring, disaster recovery and immediate response to major failures.

Menu of Services 2013

We are dedicated to excellent customer support and maintaining a long term partnership with you.

  • 24 Hour/7 Day Support
  • 95% Work Orders Completed Remotely
  • 20% Service Requests Completed while Customer is on the Phone
  • 90% Resolved in Less than 30 Minutes
  • Emergency Dispatch in 30 Minutes or Less
  • 24 Hour Service Center with Access to Engineers in 15 Minutes or Less
  • All Technicians on call 24 Hour/7 Day Support
  • Experienced Staff
  • Multiple Inventory Depots & Replacement Systems

CRI is more than a messaging Specialist we are the premier VMware Virtual Solutions and Unified Communications specialist

Unified Messaging - Leveraging the MS Exchange messaging environment, Avaya Unified Messenger® extends the functionality of your existing e-mail messaging system by providing one mailbox for your voice mail, e-mail, and fax messages. Unified Messenger provides a single interface to your voice, e-mail and fax messages. You can retrieve, respond to, and manage all of your communications from a touch-tone telephone, multimedia PC, or Internet connection. You have the power of voice mail at your desktop via Microsoft Outlook and the Avaya™ Voice Form, which allow you to play your voice messages on your PC or through any telephone, and reply with a voice message or with e-mail.

Modular Messaging – Avaya Modular Messaging is powerful IP- and standards-based voice and fax messaging platform designed for single- or multi-site global enterprises. It offers exceptional scalability and a superior feature package of call answering and messaging capabilities. Messages are accessible any time, anywhere from a wide array of access devices including telephones, fax machines, or PC graphical user interfaces. Capacities range from four to 144 ports and up to 50,000 mailboxes and 15,000 hours of storage.

Avaya UCC Speech Access - Avaya Speech Access lets you offer mobile professionals safe and easy handsfree access to important tools and information including messaging, calling, conferencing, scheduling, and much more – by simply speaking commands into any telephone.

Octel Message Servers - Octel 200/300 message servers provide convenient access to voice and fax messages via your phone or computer, helping your employees collaborate to make better decisions faster and provide superior customer service. Ideal for organizations with large messaging communities or high traffic levels. Octel 250/350 message servers provide convenient access to voice and fax messages, helping your employees collaborate to make better decisions faster.

Avaya Communication Manager – In order to meet the increasing technical needs of our existing clients CRI has expanded our product offerings to include the Avaya Communication Manager (ACM) product group. The combination of Avaya Global Services (AGS) and CRI Value Added Services assure customers can achieve Complete Satisfaction when deploying next generation converged VoIP technology.

Support Contracts – CRI offers clients a wide variety of support options. These include hardware and software support, onsite response, 24 hour remote system monitoring, remote access, mailbox moves, adds and changes (MACs), Engineering Design and Application Consultation.