Communication Resources Inc.

Real-Time Communication and Virtualization Specialists

Our mission is: * To deliver to the market innovative solutions ahead of our competitors * To perform for our customers the highest level of quality professional services at fair and market competitive prices. * To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes. * To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers, subcontractors, professional associates and customers.

CRI is the premier solutions integrator for real-time unified communications, providing industry leading innovative solutions.  As a solution integrator CRI combines their expertise as an Avaya Business Partner, Avaya DevConnect partner, and a VMware Enterprise solution provider to deliver  expert consultation  and solutions that range from turnkey to complex total solution integration.

Established in 1990, CRI has a wealth of experience in the messaging industry and has grown to become the premier professional services company for Unified Real Time Communications.  CRI is also the industry leader in virtualizing UC. 

CRI’s cornerstone is that we innovate in real-time, reflecting on market needs and customer demands. Innovation different from improvement in that innovation refers to the notion of doing something differently rather than doing the same thing better.

For over 25 years, we have focused on the application side of communications, providing cutting-edge solutions to our customers while offering exemplary service and unmatched results. CRI is an Avaya Business Partner, a systems integrator, a Gold DevConnect Partner for Avaya, a certified VMware Solution Provider, and partners with Dell, IBM, Microsoft, Esna, and Citrix.

CRI Profile

CRI is the Unified Communications Partner of Choice. For over 25 years we have offered exemplary service and unmatched solutions.

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CRI Services

Our Engineers are highly trained in cutting edge technologies and mission critical enterprise applications. We specialize in standard and non-standard implementation of Avaya Unified Communication applications in virtual platforms including Citrix and VMware.

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CRI Products

What makes the CRI experience so unique is our focus and commitment to delivering turnkey solutions for messaging, unified messaging and unified communications.
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CRI Partners

CRI continues to partner with leading communications companies and solution builders to provide unparalleled service to our clients. We only partner with the best!

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News And Events

CRI Partners

CRI continues to partner with leading communications companies and solution builders to provide unparalleled service to our clients. See All Partners

What Our Partners And Customers Say

  • Although I wouldn’t describe our customer unreasonable or even challenging purses, they haven’t been the easiest to work with regarding schedules.  Jason has been nothing but accommodating to make the AC7 installation a success.  The initial kick-off included an out of box failure, yet Jason was still able to manage the project to meet the demands of the customer.  I have participated enough in this process to know, that I would not hesitate to have Jason lead and/or be part of my team for any future activities. We’re not done yet but it’s been a pleasure to with him.  Jason is very professional and gets the job done!        Partner    

  • I just wanted to convey my appreciation on how helpful you have been with not only the implementation of Voice Mobility, but also the Octel systems. Warren has been great in getting not only BGH but figuring out the issues with DeGraff and coming up with appropriate solutions. Should you require a reference, please feel free to contact me

    Peter Messinger Network Architect
  • Thank you all for your superb teamwork during the London Cutover this last weekend! The largest cutover went as smoothly as we could hope thanks to all your efforts. I spoke to Paul Cushing, Project Manager, this morning and kudos were being extended on Monday for CRI’s superb onsite and remote teamwork to make the cutover a success. Collective pat on the back for a job well done!

  • Paul – I just wanted to say thank you very much for all the support you’ve given us with the issues we’ve had in Pittsburgh and Twinsburg lately. And now Columbus!   I just want to say that you went above and beyond in doing all you could to try and get our calls transferring off net to the credit card processing center. Though it was to no avail, between the 4 of us I believe we attempted every avenue.

    Nancy Dice
    Nancy Dice Quest Diagnostics
  • Kevin Marley was a key player in my project with Bank of New York, weekend before last. I must say what a pleasure it was to work with Kevin on the AES provisioning. Painless is the word that comes to mind. Kevin showed professionalism, flexibility, and a human touch (spoke of his daughter’s birthday party – this was appreciated by all). I can testify to the customer’s high level of satisfaction as well. Please pass along my thanks to Kevin for a job well done!

  • Tanny, Thanks for your help, getting us the software was huge.

    Joseph McGlyn-Astoria
    Joseph McGlyn-Astoria Federal Savings
  • I have found CRI to be responsive and knowledgeable. I consider CRI to be valuable members of my project team.

    Mike Brady Project Manager

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