Your services as always is better than any other vendor that I have interfaced with. CRI has hired some of the best people that I have had the pleasure of working with. YOU ARE GREAT!
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Thank you all for your superb teamwork during the London Cutover this last weekend! The largest cutover went as smoothly as we could hope thanks to all your efforts. I spoke to Paul Cushing, Project Manager, this morning and kudos were being extended on Monday for CRI’s superb onsite and remote teamwork to make the cutover a success.
Collective pat on the back for a job well done!
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Special thanks to Mike C for stepping up and resolving a few issues for us yesterday. He went out of his way to ensure we were happy with the final results. In fact, we spent about 2 hours with him on the phone late yesterday working through some basic improvements to the MM system. He's a good guy.
Vic Lucarelli
Project Manager, Delivery Team
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Kevin Marley was a key player in my project with Bank of New York, weekend before last. I must say what a pleasure it was to work with Kevin on the AES provisioning. Painless is the word that comes to mind. Kevin showed professionalism, flexibility, and a human touch (spoke of his daughter's birthday party - this was appreciated by all). I can testify to the customer's high level of satisfaction as well. Please pass along my thanks to Kevin for a job well done!
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Samy really went the extra mile for this project. This is the first exposure we have had with our new BP Walkercom and Samy has given them a great first impression. A round of applause to Samy.
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Joe:
Thanks for everything tonight, you are a ROCK STAR!
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A very big thank you to Dave and Tanny for their steadfast patience and good attitude during the UBS Stamford cutover this last weekend. Our portion of the cutover went very well while the UBS portion was a complete debacle. Essentially the MWI issue resolution within the UBS network led to long hours and frayed nerves across the board. Our efforts were recognized by both CSC and UBS given they knew we were supporting them above and beyond what was expected.
Sincerely,
Mike G
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By the way. I really appreciate your continued support with HHS. They love you guys. Thanks again
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Mike,
I just wanted to write you a note to tell you how impressed we were with the voice mail training that Kelly Starnes conducted at our home office during the first week of August. Kelly presented 10 sessions that were attended by almost 450 people. While she was very prepared for the first session, she did a fabulous job of adapting her presentation with feedback from the project team and according to questions asked by the trainees. She did a wonderful job of emphasizing key points that were needed to understand our implementation.
We implemented the system on August 9 and thanks in a large part to Kelly's training we have had a small amount of help desk tickets. We would heartily recommend her to conduct additional voice mail training!
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All set! ….and thank you once again for helping us. I’ve mentioned your willingness to assist us in our time of need to our management team appropriately. Your actions is once again a clear example of the “Value-add” CRI brings to the table.
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Thank you for your follow up. Everything seems to be working just fine, and I have had no complaints or problems. Thank you for your excellent service, it was a pleasure working with you.
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Thanks to both of you for your continued efforts on behalf of Union Bank! Here are some notes from the Mercury Court cutover this last weekend:
I also want to extend my appreciation to the entire team. Particularly those who where on-site working through all the isssues Friday night and all day Saturday. I have to especially thank Wendell Reynolds who worked through some items could of easily said that was not part of his tasks. This type of team effort is what has made this cut a success and will carry us through the remainder of this project.
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Thank you both for stepping in so quickly and getting this resolved!
Mike: Special thanks to you for going beyond my request and inquiring about the issue and working that through as well.
I very much appreciate your efforts!
Thank you!!
Leslie Johnson, PMP
Senior Project Manager
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Kevin,
I owe you big time. Your work this morning and your “above and beyond” effort to be accommodating is truly to be commended. Your expertise is excellent and obvious, but your customer service is beyond words.
This is my first experience with CRI from the sales position (9 years previous as a sales engineer) and I can promise you that based on this I will drive as much business as possible with my clients your way.
Thanks again,
Jason Farris
National Account Manager
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Joe,
Today I heard from the Assist Tel-com PM on the Atel MM upgrade you did and he raved about what a great job you did and that the customer loves you! This was Assist Tel-Com’s first experience with CRI and now I am getting several pricing requests from them. Thanks for giving them such a great first impression!
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I
just wanted to convey my appreciation on how helpful you
have been with not only the implementation of Voice Mobility,
but also the Octel systems. Warren has been great in getting
not only BGH but figuring out the issues with DeGraff
and coming up with appropriate solutions. Should you require
a reference, please feel free to contact me-Network
Architect-Peter Messinger
-Just a quick note to say thanks for the trouble
free upgrade in Menlo Park this past weekend. We appreciate
your extra efforts in the extra preparation that made
this as smooth as it was. Everything went as planned,
we met our time limits, and interruption to our users
was absolutely minimal. Again, many thanks- Information
Systems Manager NYC
-Everyone,
Thank you so much for all of the hard work. We are here
at the LA Cutover’s First Day of Business today
and it is all quiet on the western front. All of the feedback
from the customer’s vantage point continues to be
very positive! Thanks EVEYRONE for your dedication to
this client’s successful Avaya cutover(s)! Account
Manager-Partner
-THANK YOU to our teams for the extraordinary job they
did in designing, planning and implementing our new Voice
Over IP ("VOIP") system first in IL and then
here in CA. The cutover was flawless. I know that our
IT Department has a tradition of making things appear
to be easy and they did it again. No detail was overlooked
and, trust me on this one, VOIP installations are NOT
easy and have a potential for all sorts of mishaps. Executive
Director- Los Angeles, CA
-Here at the end of day one, I want to take just
a minute to thank all of you for one of the cleanest cutovers
I have been part of. While you are all officially vendors,
I felt that every one of you treated us as more than a
customer. It has been clear all along that you care about
getting this job done right. This success was clearly
the result of caring, competent individuals performing
at their best. I know that this is far from the end of
our relationship, but it is fantastic to be off to such
a great start. I look forward to a long and productive
partnership. Senior VP and CTO
-You guys are terrific- we
owe you lots...thanks!- Partner
-Steve, Your actions and support
are that of a true partner! Thank you very much-
Senior account Manager- Partner
-Even though the implementation took longer than expected,
that is a minor detail in the big picture at this point.
Samy & Water dedicated themselves to this implementation
for more than 2 months; were always willing to help, always
available, and always resourceful. I am extremely impressed
with their work ethic and the output of this project.
It was an absolute pleasure working with Samy & Walter
and I am looking forward to work with them again.- Sr.
Communication Services Engineer
-If you can pass this on to your managers or supervisors
that would be great. I want to personally thank both of
you for your help last night. I work with technicians(
I call them they guys) all day. I know how hard it is
for you guys to get through to customers sometimes. At
times it gets very frustrating but, your patience and
willingness to go above and beyond last night was amazing.
It makes me want to work even harder at what I do from
your drive to keep going. I truly appreciate your help.
I look forward to working with you again.- BP
NYC
-I would
like to once again commend CRI for its continued support
of Oshkosh
Corporation. I had the pleasure of dealing with Mike Cammarata
for the
first time a few weeks ago (10/22/08) on a all-night outage
of one of my
MAS's. I called the 24hr support number for emergency
services, and at
1:05am, (6 minutes from my call) Mike called me and we
began
troubleshooting the problem. Avaya was brought into the
mix after a deep
investigation, and Mike never left the call, and took
command of Avaya, and
referred to me for any decision's that needed to be made
on the Companies
behalf. Mike listened to my preferences, and we made necessary
adaptations in stride. The following day, Mike C continued
his support with monitoring and recommendations. We had
to re-load the MAS,. After the Avaya tech's
completed the re-load of MAS2 (10/28/08), I asked Mike
C to please review
the complete rebuild so I could have that secure feeling
moving forward.
Mike noticed a couple things that needed to be changed
on our behalf, and
on 10/29/08, MAS2 went back into production after a very
exhausting testing
platform was performed. No trouble tickets were received
by our Help Desk
the following day!!! You may consider this kind of support,
"part of the job", but in my world, it is a
comforting feeling knowing the CRI is behind me for anything
that
may arise in my MM arena. Thanks again, and
please make sure Mike gets this after you have finished
with this email.- Brad LaCount Senior Technical
Analyst
-Thank
you very much for your time Saturday 11/22 for your unconditional
support for the Octel system and efforts to obtain the
technical expertise to troubleshoot the inconsistencies.
-Mike Cammarata worked
relentlessly troubleshooting and isolating the problem
correcting S/W protocol and layer 1 mismatch demonstrating
a joint team effort until the issue was resolved.
many thanks. Partner
-Just a quick note of thanks for that report and
for the successful failover test. Thanks for everyone's
help on this project and for it's success! –Exec
VP
- Paul - I just wanted to say thank you very much for
all the support you've given us with the issues we've
had in Pittsburgh and Twinsburg lately. And now Columbus!
I just want to say that you went above and beyond in doing
all you could to try and get our calls transferring off
net to the credit card processing center. Though it was
to no avail, between the 4 of us I believe we attempted
every avenue.
Thanks again,
Nancy Dice - Systems Engineer Associate
Quest Diagnostics
We just got finished with the conference call with
NPD Group and I needed to send this note before I left
for the day…
I am still in awe with the skills of Dave LaBarba and
Carolyn Scott.
Their professionalism, knowledge, planning, and customer
skills not only for the new Modular Messaging Implementation,
but with the customers existing OCTEL showed the contact
at the NPD Group that they made the right decision. It
was astonishing.
Thanks, Don Kolman -Senior Project Manager-Juma
Technology
Mike,
I don’t have Sammy and Walt’s emails so I
am sending this to you.
I just got off the phone with Clay Tyler from Kisco Senior
Living. He had nothing but praise for the quick response,
knowledge, professionalism and willingness to work well
into the night provided by Sammy and Walter. Please convey
his praise to them and our thanks for an exceptional job!
Sincerely,
Susan Ruiz - Project Manager, Senior
Support Specialist
Salient Networks
Hi Mike,
Just wanted to pass on compliments....
Samy and I worked on a case this a.m. and I'm very happy
with how she handled the process of testing. She is very
organized and very logical as well as just plain pleasant.
Most importantly, she is on the ball.. I'll be glad to
work with her in the future as well. For what it's worth,
in my opinion, CRI has just added another valuable member
to their existing top notch team. Thank You!
Enjoy this beautiful day :)
Karen Mooney
HSB Telecom Analyst
Gerry,
So psyched you guys are involved and doing the implementation.
It was all because you guys were at the Sales meeting
and you did the presentation; feel free to send that back
to bosses at CRI.
I know you guys mentioned doing all the apps on one S8500
server with VMWare. That's what we want to do for this
Mitre pilot; but you probably already figured that. I
think we need to have a conf call with Beth and Bob at
Altura to explain this; that we are not limited to Avaya's
limited implementation recommendations.
Jason Randazzo
“Quagga’s experience with
CRI has consistently surpassed our expectations. Their
technical talent, depth of product knowledge and responsiveness
has increased our success in the messaging space. We would
not approach a messaging opportunity without CRI at our
table.”
Regards, Craig Schneider PMP| National Director
of Services |Quagga
Stacy, Kevin, Phil,
Manny, Dolly, Angie, Marge, Helen, Mike, Paul, Ralph ~
I’m adding my personal thanks to each of you for
doing such an outstanding job representing Quagga on the
Pircher implementations. It almost goes without saying
that these projects demanded a lot of energy and attention
from each of you yet on the flip side you all took it
in stride, carried on and did an extraordinary job.
We here at Quagga appreciate each of you a great deal!
Sincerely,
Pam Pam Hampton | Sr. Project Manager | Quagga
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Everyone,
Thank you so much for all of the hard work. We are here
at the LA Cutover’s First Day of Business today
and it is all quiet on the western front. All of the feedback
from the customer’s vantage point continues to be
very positive! Thanks EVEYRONE for your dedication to
this client’s successful Avaya cutover(s)!
Tonja Marcus| Account Manager| Quagga |
HATS OFF TO THE TEAM!!!!!!
(Please forward this to the other on-site team member
assisting Walt when I was there on the First Day cutover
and anyone else that I might have missed)
We have officially considered the implementation a “success”.
This is HUGE! I am so proud for this team’s great
work at the cutover! Thank you again for your dedication!
You all made Quagga shine and we are so proud of your
efforts.
Our intention when we decided to bid on this project was
to ensure that we put together a great solution and a
great team to make this customer one of Quagga’s
crowning jewels! With your help, we were able to make
that a reality! Thanks again! Tonja Marcus| Account
Manager| Quagga
“On a scale of 1 to 5, our clients have consistently
rated CRI as a 5+ in professionalism, knowledge, training,
and on-going support. The NACR Project Managers love working
with CRI for the same reasons, as well as, their ability
to adapt to changing environments, timelines and deliver
projects on time”.
Georgene MacLennan
Manager - Unified Communications
I have found CRI
to be responsive and knowledgeable. I consider CRI to
be valuable members of my project team.
Mike Brady
Project Manager
Becky,
How do I go about getting CRI to do the implementation
for Winnebago County’s Modular Messaging?? I would
like to contract Paul Leatherman at CRI to do the implementation
for Winnebago County because he did the Oshkosh Truck
MM and these customer contacts are talking on a daily
basis and they were very impressed.
Let me know
thanks. Sally Crnich Project Manager NACR
Mike:
Thank you so much! I just heard from Kathy and she said
yesterday went extremely well. She said it was the best
training they ever had! She now wants to purchase a block
of hours which I have a call into Paul to discuss. Nice
Job!
Cathy Behnke
National Account Manager, NACR
Laura,
Walt is simply the best. Great attitude, customer focused,
very skilled, and trusts the business partner he works
with. Makes for a beautiful relationship!!
I’ll follow up with Tony and Tom on the support
document. Many thanks for your support,
Elaine Starmer, PMP
Sr. Project Manager
“CRI has been extremely instrumental in helping
Spenser grow our sales in the Unified Messaging space.
They have earned a trusted partner position with us by
consistently providing knowledgeable resources, responding
quickly to our requests, and delivering flawlessly during
implementation. “
Bob Kent
Henry,
This is why we use Paul and his folks now, they just know
what to do. I do not remember why the group that installed
it for us could not do it originally.
Jarmo
Mantyla | Software Specialist
Spenser Communications, Inc.
I just wanted to convey my appreciation on how helpful
you have been with not only the implementation of Voice
Mobility, but also the Octel systems. Warren has been
great in getting not only BGH but figuring out the issues
with DeGraff and coming up with appropriate solutions.
Just a quick note to say thanks for the trouble
free upgrade in Menlo Park this past weekend. We appreciate
your extra efforts in the extra preparation that made
this as smooth as it was. Everything went as planned,
we met our time limits, and interruption to our users
was absolutely minimal. Again, many thanks.
Glenn E. Leppla-Information Systems Manager
Phil,
Excellent job with Gareth & the Blackstone team, this
is why I like using CRI.
Thanks,
Warren C. Basil-Project Manager
Just wanted to let you know...
I left Gil a message, but I was impressed with Tanny..
Liked his style, he was thorough and personable. Another
good fit for CRI.. And he gets brownie points in my book..
he answered the phone in the computer room... No tech
ever does that... I forgot his number, but knew the number
where he was sitting.. Thanks
Karen Mooney-HSB Telecom Analyst
Thanks to a great team effort,
MM hardware and software has been installed for the County.
Of course, we still have a ways to go but this was a great
beginning. Thank you all for a job well done.
Valerie Preston -Project Manager
Tanny,
Thanks for your help, getting us the software was huge.
Joseph McGlyn-Astoria Federal Savings
Ben, Kevin –
great job… I know you guys had to jump a ton of
hoops to get this
one going. Already hearing from the acct team and Dan
S (NE UC Specialist) on
how important this was.
Paul
and Laura: I am not sure who to direct this email to,
so I am sending it along to you both regarding John Labagnara.
He completed a very difficult Upgrade on MM from 3.1 to
5.2 for Raytheon Portsmouth last Friday. The Upgrade took
all of 12 hours starting at 6PM until 6AM , and I just
wanted to commend John for his diligence and “can
do” attitude. The initial upgrade to 5.2 failed,
so John had to go back to MM 3.1, Upgrade to 5.1 and then
Upgrade to 5.2. It was awful, but he stuck with it and
completed to our customer’s satisfaction; which
is no easy task. John has been on several
of our Raytheon cutovers and I have always been extremely
impressed with his teamwork. These installations can stretch
the bounds of patience and hard work, and I truly feel
like John is a member of our team and has the same drive
for delivering a quality installation. Thank you, thank
you, thank you!
On behalf of Sandy and Roy and our entire NACR Service
Team, I would like to thank all of you at CRI for the
quality of work you are doing as our partner.
Warm Regards,
Karen-Karen Hoganson, PMP Senior Project Manager
I also wanted to say thanks
for all of your work on our MM upgrade. This was probably
one of the smoothest upgrades we have done here at DK.
Your time and efforts are really appreciated.
Thanks again.-Jody Owens | IT Project Manager
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The oldest
CRI Direct Sold / Installed Octel systems are now turning
18 years old, with several still under CRI Maintenance.
Happy Birthday to Hatch Mott MacDonald (formerly Killam
Associates) for turning 18 years old and still functioning
as solid as it was in 1992 (and the same L.7.1.5 software
release as well). Honorable Mention goes to Sealed Air
and Casio, 18 years in April and also still under Contract.
Mike, I want to thank you
for the support in getting the Weight Watchers Modular
Messaging upgrade project completed.
I wanted to express my appreciation for the work that
was done and especially thank Tanny, who put in a lot
of time and was very knowledgeable on the Avaya product
and process requirements to successfully complete this
project. Please share this email with any of Tanny's managers
within your organization.
Thank you.
Team,
NIH Conversion 1 was flawlessly done…
I would like to extend commendations from HHS (Don and
Brad) and me for all of the outstanding work that took
place for the extremely successful NIH VM conversion this
past weekend. They acknowledge the sacrifice of having
to work extra hours during the week and on weekends to
ensure the conversion was completed (ahead of time). You
truly show your dedication and willingness to “plow
through” the issues to get the job done!
Thank you on behalf of HHS, your assistance is GREATLY
appreciated.
Melanie and Dan – please share this with your teams.
Regards-Mary Spencer-Bailey-Verizon Business-Program/Project
Management
Walter,
GCI was very happy with your training and had great things
to say about you. I understand from Ted that you are even
providing them with some follow up documentation. Thanks!
P.S. I’d like to share GCI (and NACR’s) positive
feedback with the appropriate folks at CRI. To whom in
your organization should we direct that feedback.
Thank you!-Lance D. Ramsay-Avaya ACACN, Cisco
CSE
Hi Scott
I wanted to thank you and Ben in particular, and also
Kevin for jumping in to assist with the Grant Thornton's
OCS /AES problem.
The boys worked together with Avaya to get this resolved,
and it took only a couple of days. Bell had been working
on this for a couple of months prior to Unity/CRI being
engaged. I think it was Ben's ability to validate the
certificates on your lab system that really helped them
narrow down and fix the root cause.
Really appreciate your fast response and the great people
in your organization who helped solve this one.
At some point it would be great to have your team's perspective
and a summary of what they and others found during the
trouble shooting Thank you so very much Ben
and Team for all your amazing work to get this resolved!!!
You folks are world class and as we get Grant Thornton
officially under our Unity brand, we look forward to working
with you moving forward on this project over the course
of the next 12-18 months J
Thanks again!
Have a great rest of your day….. Karen
was very impressed with our response and willingness to
go the extra mile. She stated to me this morning that
our response was “exactly the reason she went with
CRI”.
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