Innovation is what separates CRI from every other professional services company in the UC and Messaging space.  We do not stop at integration, we begin with innovation and solution providing.  CRI has lead the charge within the Unified Commuincations industry and has once again outpaced the rest of the pack by becoming VMware solution builders.  We have developed integrated server solutions utilizing VMware, enabling our customers to take advantage of their Avaya applications running on VMware, the platform of choice.

Response process unlike any other.  We respond, react, and develop based on what our customers need, not what we think is a good idea.  Listening and understanding allows us to clearly define roadmaps within product suites.  As business change so do our solutions.

Commitment to Messaging is what makes CRI so unique. As an Avaya Business Partner we are deeply committed to the Avaya Octel product line and to new cutting edge technology. Our location houses a large inventory and replacement systems. Using our toll free 24/7 service dispatch line our nationwide clients are able to speak with certified technicians with years of technical expertise.

System Design is the foundation for a successful deployment. The first step is for our sales engineers to perform a discovery of what messaging and caller applications you require for your business. These include voice mail, automated attendants, fax messaging, and IVR. Once your requirements are defined, we will propose the most viable solution for your business.

System Integration is our specialty. Whether it is coordinating your deployment with your PBX vendor, assisting in the PBX integration process or working with your IT department on IVR and Unified Messaging applications, or Integrating a full VMware solution, CRI is experienced and ready to perform.

System Education is important in two primary areas: pre-sales and deployment. CRI believes it is important to start educating clients during the sales process. Our largest clients praise our engineers for taking the time to educate them on the products and deployment processes. This direct approach opens the door for structuring feasible user/administrative training programs as a part of the deployment.

System Management is all about support. Our certified engineers take great pride in managing and servicing Avaya Messaging Systems. We look at your full system to ensure that if virtualization is the next step for you, we will use and reuse any hardware that you may currently have on prem.   Looking at our client list, our proudest achievement is that many have been with CRI for over a decade. Choose CRI and not only will you get great products and intelligent solutions, you will receive outstanding support from the entire CRI team.