Discover how CRI and Microsoft Unified Communications solutions can bring nearly immediate savings to your organization.

CRI has been a Microsoft Gold Certified Business Partner and a Microsoft Solutions Provider since 1996. We provide solutions in Microsoft Exchange Unified Messaging, Office Communication Server, and Microsoft Exchange integrations. With Exchange 2007, Microsoft has brought all of your communications needs into a single platform.  By adding Office Communication Server (OCS) you gain instant messaging, video conferencing and presence capabilities in all of your Microsoft programs.

Why work with a certified Microsoft Partner?

  • Microsoft Certified Partners have demonstrated expertise. Each Microsoft Certified Partner must employ a minimum number of Microsoft Certified Professionals (MCPs) who have a demonstrated level of technical expertise and the proven ability to deliver solutions featuring Microsoft products. MCPs must pass certification exams developed by Microsoft.
  • Microsoft Certified Partners have a broad-range of experience. Microsoft Certified Partners typically offer several areas of technical expertise including infrastructure, networking, office automation, e-commerce, collaboration, business intelligence, and other leading edge disciplines. Microsoft Certified Partner services include consulting, training, implementation, maintenance/support, and hosting services.
  • Microsoft Certified Partners have direct support from Microsoft. Microsoft Certified Partners have access to 24 x 7 x 365 support for your project whenever they need additional support from Microsoft.
  • Microsoft Certified Partners offer a real world perspective to your technology strategies. Microsoft Certified Partners have been in the business, on average, for more than 5 years. They bring experience to your projects gained through conducting similar projects over many years of service.

Modular Messaging for Microsoft Exchange

The Modular Messaging for Microsoft Exchange,® application extends the functionality of your existing e-mail messaging system by providing one mailbox for your voice mail, e-mail, and fax messages. The application provides a single interface to your voice, e-mail and fax messages. You can retrieve, respond to, and manage all of your communications from a touch-tone telephone, multimedia PC, or Internet connection. You have the power of voice mail at your desktop via Microsoft Outlook and the Avaya™ Voice Form, which allow you to play your voice messages on your PC or through any telephone, and reply with a voice message or with e-mail.

Microsoft OCS

Microsoft OCS is an enterprise real-time communications server, providing the infrastructure for enterprise instant messaging, presence, file transfer, peer-to-peer and multiparty Voice and Video calling, ad hoc and structured conferences (audio, video and web) and PSTN connectivity. These one of the cornerstones of Microsoft’s UC solution, is the platform for presence, instant messaging, conferencing, and enterprise voice for businesses around the world. features are available within an organization, between organizations, and with external users on the public internet, or standard phones, on the PSTN as well as SIP trunking. Microsoft’s Unified Communications (UC) solutions use the power of software to streamline communications. Office Communications Server 2007,

Microsoft released Microsoft Office Communications Server 2007 R2 in February 2009. The R2 release added the following features:

  • Dial-in audio conferencing
  • Desktop sharing
  • Persistent Group Chat
  • Attendant console and delegation
  • Session Initiation Protocol trunking
  • Mobility and single-number reach
Streamlined Communications

People manage their communications across many devices and applications, which can have a negative impact on productivity. Office Communications Server 2007 R2 streamlines the way users manage communications, which allows them to find and communicate with the right person, right now, from the applications they use most. It delivers on the promise of Unified Communications. Microsoft’s unique software-based approach has allowed rapid innovation. This update introduces many new enhancements over the 2007 release.

Operational Flexibility and Control

IT departments are expected to manage cost control, security, integration with existing infrastructure, and compliance requirements. Office Communications Server 2007 R2 allows IT administrators to meet these challenges effectively by giving them the ability to provide flexible communications solutions to users and by delivering the tools they need to help manage secure, compliant communications.

Extensible Communications Platform

One advantage of a software-based communications infrastructure is that businesses can embed communications capabilities into existing line-of-business applications and use communications and workflow capabilities to automate business processes, which saves money, saves time, and improves customer service. Office Communications Server 2007 R2 delivers an extensible communications platform that works with an organization’s existing messaging and telephony infrastructure and can adapt to changing business needs.

Cost Savings

Customers say Microsoft Unified Communications delivers dramatic cost reductions—$5 million in savings per 1,000 employees—in as little as six months. Consolidating messaging, voice mail, and telephony systems into an integrated unified communications platform that is based on Microsoft Exchange Server and Microsoft Office Communications Server 2007 R2 reduces hardware, software, and IT staff costs.

Customers who use Microsoft Unified Communications report that they can:

  • Lower messaging costs 50 to 80 percent* through reduced spending on storage, third-party mobility, archiving, and backup solutions—they’re all included in Microsoft Exchange.
  • Trim long-distance and audio conferencing costs 20 to 40 percent* with the Voice-over Internet Protocol (VoIP) and unified conferencing capabilities in Office Communications Server.
  • Shrink the cost of communications systems 40 to 60 percent* by replacing legacy voice mail with Exchange Server 2010 and replacing expensive private branch exchange (PBX) equipment with Office Communications Server.
  • Reduce real estate and facility costs 30 to 40 percent* by freeing employees from working at fixed desks or offices.
  • Cut travel spending 20 to 40 percent* by replacing meetings with the Web, video, and audio conferencing capabilities that are built into Office Communications Server.