“I just wanted to say thank you very much for all the support you’ve given us with the issues we’ve had in Pittsburgh and Twinsburg lately. And now Columbus! I just want to say that you went above and beyond in doing all you could to try and get our calls transferring off net to the credit card processing center. Though it was to no avail, between the 4 of us I believe we attempted every avenue.”

Nancy Dice – Quest Diagnostics

  • Joe: Thanks for everything tonight, you are a ROCK STAR!

    Partner
  • Good morning, I had to take some time this morning to write to you about Kevin Marley.  Kevin’s knowledge of the Avaya UC line is amazing.  He is very patient and thorough, a pleasure to work with.  It’s rare that you find an engineer who delivers both excellent customer service and technical expertise.  Kevin is a tremendous asset to CRI.  

    Neil Proctor Partner
  • I am sure you are aware of Jason working with our team here at NACR on a large Pentair project. We had a voice application that wasn’t working on a Pentair site that was to cutover tonight. I really appreciate Jason’s last minute work helping trouble shoot and testing the application for the problems. The application is now up and working. You haven’t any idea how important getting this fixed means to Pentair and myself!!! Just thought that you would like to know when Jason/CRI does a great job!

    Curt Bowen NACR
  • I can’t say enough about the technicians that NACR assigned to this project.  Joe did a great job with the MAS and with no issues that he could not work through also no down time. I look forward to working with him in the future.  I know NACR had to work on a difficult time line schedule set by CNM but your team came through again . Thank you

    Charles Garcia CNM
  • Lance and Team:  The TMO MM w/Exchange Project cut into service last night with about 25 users.  I believe the remaining 4600 will be added in a week.  Joe Sabatini did a great job; I don’t think there is another engineer who could have worked this project with T-Mobile.  He went well beyond normal process with T-Mobile and as the PM, I am especially appreciative!

    Karen Karen Hoganson Partner
  • Great Job! It was almost fruitless and you stuck it out, figured it out and finished it.  Perfect execution On our Go-Live follow-up call yesterday afternoon we went through this with Mike Cammarata and we all heard the zero out fail with an error “invalid extension”. Mike worked his magic and resolved this problem for us while we all waiting on the phone. I’m happy with the current result. FYI – Special thanks to Mike C for stepping up and resolving a few issues for us yesterday. He went out of his way to ensure we were happy with the final results. In fact, we spent about 2 hours with him on the phone late yesterday working through some basic improvements to the MM system. He’s a good guy.

    Vic Lucarelli Partner
  • Lastly, as you know, Kevin Marley was a key player in my project with Bank of New York, weekend before last.  I must say what a pleasure it was to work with Kevin on the AES provisioning.  Painless is the word that comes to mind.  Kevin showed professionalism, flexibility, and a human touch (spoke of his daughter’s birthday party – this was appreciated by all).  I can testify to the customer’s high level of satisfaction as well.  Please pass along my thanks to Kevin for a job well done!  

    Steven D. Smith NACR
  • Thanks to both of you for your continued efforts on behalf of Union Bank! Here are some notes from the Mercury Court cutover this last weekend: I also want to extend my appreciation to the entire team. Particularly those who where on-site working through all the issues Friday night and all day Saturday.  I have to especially thank Wendell Reynolds who worked through some items could of easily said that was not part of his tasks. This type of team effort is what has made this cut a success and will carry us through the remainder of this project. They really liked Sami and would like her again for training if at all possible.  

    Union Bank
  • I just wanted to take a moment and thank you for all your help in getting our VM system back online before people came back to work next morning.

    Partner
  • Mike:  Just wanted to pass along the customer’s appreciation for your training yesterday with them.  Great job as usual….Thank you!

    Partner
  • Kevin, I owe you big time.  Your work this morning with Safelite and your “above and beyond” effort to be accommodating is truly to be commended.  Your expertise is excellent and obvious, but your customer service is beyond words. This is my first experience with CRI from the sales position (9 years previous as a sales engineer) and I can promise you that based on this I will drive as much business as possible with my clients your way. Your actions and support are that of a true partner! -Steve

    Partner
  • Even though the implementation took longer than expected, that is a minor detail in the big picture at this point. Samy & Water dedicated themselves to this implementation for more than 2 months; were always willing to help, always available, and always resourceful. I am extremely impressed with their work ethic and the output of this project. It was an absolute pleasure working with Samy & Walter and I am looking forward to work with them again.- Sr. Communication Services Engineer
    Partner
  • Mike, I just wanted to write you a note to tell you how impressed we were with the voice mail training that Kelly Starnes conducted at our home office during the first week of August. Kelly presented 10 sessions that were attended by almost 450 people. While she was very prepared for the first session, she did a fabulous job of adapting her presentation with feedback from the project team and according to questions asked by the trainees. She did a wonderful job of emphasizing key points that were needed to understand our implementation. We implemented the system on August 9 and thanks in a large part to Kelly’s training we have had a small amount of help desk tickets. We would heartily recommend her to conduct additional voice mail training!

    Partner
  • Kevin Marley was a key player in my project with Bank of New York, weekend before last. I must say what a pleasure it was to work with Kevin on the AES provisioning. Painless is the word that comes to mind. Kevin showed professionalism, flexibility, and a human touch (spoke of his daughter’s birthday party – this was appreciated by all). I can testify to the customer’s high level of satisfaction as well. Please pass along my thanks to Kevin for a job well done!

    Partner
  • Thank you both for stepping in so quickly and getting this resolved! Mike: Special thanks to you for going beyond my request and inquiring about the issue and working that through as well. I very much appreciate your efforts! Thank you!!  

    Leslie Johnson Partner
  • Just wanted to let you know what an outstanding job Mike Camarata has done supporting the WellPoint Wallingford/ Richmond Core project. This was their first Avaya Aura Messaging installation,  and the first upgrade of MNR3 to R5.1 (to support AAM) with a new Avaya CM6, all IP, first time using SIP trunks with Processor Ethernet Integration, and first time with 10 digit Dial Plan.  So the project has taken a lot of twist and turns, which Mike with his expertise and patience has done an outstanding job supporting this customer. All feedback from the customer has been very positive. They now understand that CRI is the best option going forward to supply all of their messaging installation requirements. We are now ONLY using CRI to price messaging for them. They were delighted to experience the quality of support they received from CRI. It also makes our job at NACR so much easier to have excellent partners working with us who can be flexible as often required when working with a client of this complexity. Thanks again Barbara Hoeft National Account Manager

    Barbara Hoeft NACR
  • I would like to once again commend CRI for its continued support of Oshkosh Corporation.  I had the pleasure of dealing with Mike Cammarata for the first time a few weeks ago (10/22/08) on a all-night outage of one of my MAS’s.  I called the 24hr support number for emergency services, and at 1:05am, (6 minutes from my call) Mike called me and we began troubleshooting the problem.   Avaya was brought into the mix after a deep investigation, and Mike never left the call, and took command of Avaya, and referred to me for any decision’s that needed to be made on the Companies behalf.   Mike listened to my preferences, and we made necessary adaptations in stride. The following day, Mike C continued his support with monitoring and recommendations.  We had to re-load the MAS,.   After the Avaya tech’s completed the re-load of MAS2 (10/28/08),   I asked Mike C to please review the complete rebuild so I could have that secure feeling moving forward. Mike noticed a couple things that needed to be changed on our behalf, and on 10/29/08, MAS2 went back into production after a very exhausting testing platform was performed.  No trouble tickets were received by our Help Desk the following day!!! You may consider this kind of support, “part of the job”, but in my world, it is a comforting feeling knowing the CRI is behind me for anything that may arise in my MM arena.

    Brad LaCount Oshkosh Corporation
  • Mike Cammarata worked relentlessly troubleshooting and isolating the problem correcting S/W protocol and layer 1 mismatch demonstrating a joint team effort until the issue was resolved. many thanks.

    Partner
  • We just got finished with the conference call with NPD Group and I needed to send this note before I left for the day…I am still in awe with the skills of Dave LaBarba and Carolyn Scott. Their professionalism, knowledge, planning, and customer skills not only for the new Modular Messaging Implementation, but with the customers’ existing OCTEL showed the contact at the NPD Group that they made the right decision. It was astonishing 

    Don Kolman Juma Technology
  • Just wanted to pass on compliments…. Samy and I worked on a case this a.m. and I’m very happy with how she handled the process of testing.   She is very organized and very logical as well as just plain pleasant.  Most importantly, she is on the ball..  I’ll be glad to work with her in the future as well.     For what it’s worth, in my opinion, CRI has just added another valuable member to their existing top notch team.   Thank You!  

    Karen Mooney HSB Group Inc.
  • Just wanted to let you know… I left Gil a message, but I was impressed with Tanny.. Liked his style, he was thorough and personable.  Another good fit for CRI.. And he gets brownie points in my book.. he answered the phone in the computer room… No tech ever does that… I forgot his number, but knew the number where he was sitting.. Thanks

    Karen Mooney HSB Group Inc.
  • Paul and Laura:  I am not sure who to direct this email to, so I am sending it along to you both regarding John Labagnara.  He completed a very difficult Upgrade on MM from 3.1 to 5.2 for Raytheon Portsmouth last Friday.  The Upgrade took all of 12 hours starting at 6PM until 6AM , and I just wanted to commend John for his diligence and “can do” attitude.  The initial upgrade to 5.2 failed, so John had to go back to MM 3.1, Upgrade to 5.1 and then Upgrade to 5.2.  It was awful, but he stuck with it and completed to our customer’s satisfaction; which is no easy task.

    Partner
  • GCI was very happy with your training and had great things to say about you.  I understand from Ted that you are even providing them with some follow up documentation.  Thanks! P.S.  I’d like to share GCI (and NACR’s) positive feedback with the appropriate folks at CRI.  To whom in your organization should we direct that feedback. Thank you!

    Lance D. Ramsay NACR
  • I wanted to thank you and Ben in particular, and also Kevin for jumping in to assist with the Grant Thornton’s OCS /AES problem.  The boys worked together with Avaya to get this resolved, and it took only a couple of days. Bell had been working on this for a couple of months prior to Unity/CRI being engaged. I think it was Ben’s ability to validate the certificates on your lab system that really helped them narrow down and fix the root cause. Really appreciate your fast response and the great people in your organization who helped solve this one. At some point it would be great to have your team’s perspective and a summary of what they and others found during the trouble shooting. Thank you so very much Ben and Team for all your amazing work to get this resolved!!! You folks are world class and as we get Grant Thornton officially under our Unity brand, we look forward to working with you moving forward on this project over the course of the next 12-18 months. Thanks again!

    Partner
  • Karen was very impressed with our response and willingness to go the extra mile. She stated to me this morning that our response was “exactly the reason she went with CRI”.  

    Partner
  • Ben, Kevin – great job… I know you guys had to jump a ton of hoops to get this one going. Already hearing from the acct team and Dan S (NE UC Specialist) on how important this was. Laura, Walt is simply the best. Great attitude, customer focused, very skilled, and trusts the business partner he works with. Makes for a beautiful relationship!! I’ll follow up with Tony and Tom on the support document. Many thanks for your support.

    Elaine Starmer Partner
  • John L Rocks!

    Peter Andrews Partner
  • I also wanted to say thanks for all of your work on our MM upgrade. This was probably one of the smoothest upgrades we have done here at DK. Your time and efforts are really appreciated.

    Jody Owens IT Project Manager
  • I just wanted to tell you how much I appreciate your making DDR so painless. Thank you!!

    Christine O’Keefe Project Specialist II
  • Today I heard from the Assist Tel-com PM on the Atel MM upgrade you did and he raved about what a great job you did and that the customer loves you! This was Assist Tel-Com’s first experience with CRI and now I am getting several pricing requests from them. Thanks for giving them such a great first impression!

    Assist Tel-Com
  • I just wanted to convey my appreciation on how helpful you have been with not only the implementation of Voice Mobility, but also the Octel systems. Warren has been great in getting not only BGH but figuring out the issues with DeGraff and coming up with appropriate solutions. Should you require a reference, please feel free to contact me

    Peter Messinger Network Architect
  • Just a quick note to say thanks for the trouble free upgrade in Menlo Park this past weekend. We appreciate your extra efforts in the extra preparation that made this as smooth as it was. Everything went as planned, we met our time limits, and interruption to our users was absolutely minimal.

    Information Systems Manager
  • Thank you so much for all of the hard work. We are here at the LA Cutover’s First Day of Business today and it is all quiet on the western front. All of the feedback from the customer’s vantage point continues to be very positive! Thanks EVERYONE for your dedication to this client’s successful Avaya cutover(s)!

    Partner
  • Thank you very much for your time Saturday 11/22 for your unconditional support for the Octel system and efforts to obtain the technical expertise to troubleshoot the inconsistencies. Thanks to a great team effort, MM hardware and software has been installed for the County. Of course, we still have a ways to go but this was a great beginning. Thank you all for a job well done.

    Valerie Preston Project Manager
  • Team, NIH Conversion 1 was flawlessly done… I would like to extend commendations from HHS (Don and Brad) and me for all of the outstanding work that took place for the extremely successful NIH VM conversion this past weekend. They acknowledge the sacrifice of having to work extra hours during the week and on weekends to ensure the conversion was completed (ahead of time). You truly show your dedication and willingness to “plow through” the issues to get the job done! Thank you on behalf of HHS, your assistance is GREATLY appreciated. Melanie and Dan – please share this with your teams. Regards-Mary Spencer-Bailey-Verizon Business-Program/Project Management

    Mary Spencer-Bailey Verizon Business-Program/Project Management
  • “Quagga’s experience with CRI has consistently surpassed our expectations. Their technical talent, depth of product knowledge and responsiveness has increased our success in the messaging space. We would not approach a messaging opportunity without CRI at our table.” Regards, Craig Schneider PMP| National Director of Services |Quagga

    Craig Schneider Quagga Corporation
  • I wanted to take the time to let you know what an asset you have in Steve DeFelice. I do not know what I would do without him (and I believe my teammates feel the same!). He always makes himself available to assist with PLDS MM issues I run into (which is most of the time). He is extremely knowledgeable in regard to the PLDS system. He has the patience of Job and with his calm demeanor you have for the makings of a productive and pleasant working experience. I am extremely thankful for his help-just wanted to share my experiences with you! Thanks!

    Linda Viher NACR
  • CRI has been extremely instrumental in helping Spenser grow our sales in the Unified Messaging space. They have earned a trusted partner position with us by consistently providing knowledgeable resources, responding quickly to our requests, and delivering flawlessly during implementation.

    Spenser Communications Inc
  • Thank you for your follow up. Everything seems to be working just fine, and I have had no complaints or problems. Thank you for your excellent service, it was a pleasure working with you.

    Partner
  • Ben, Kevin – great job… I know you guys had to jump a ton of hoops to get this one going. Already hearing from the acct team and Dan S (NE UC Specialist) on how important this was.

    Partner
  • So psyched you guys are involved and doing the implementation. It was all because you guys were at the Sales meeting and you did the presentation; feel free to send that back to bosses at CRI.

    Jason Randazzo
  • If you can pass this on to your managers or supervisors that would be great. I want to personally thank both of you for your help last night. I work with technicians( I call them they guys) all day. I know how hard it is for you guys to get through to customers sometimes. At times it gets very frustrating but, your patience and willingness to go above and beyond last night was amazing. It makes me want to work even harder at what I do from your drive to keep going. I truly appreciate your help. I look forward to working with you again.

    Partner
  • Here at the end of day one, I want to take just a minute to thank all of you for one of the cleanest cutovers I have been part of. While you are all officially vendors, I felt that every one of you treated us as more than a customer. It has been clear all along that you care about getting this job done right. This success was clearly the result of caring, competent individuals performing at their best. I know that this is far from the end of our relationship, but it is fantastic to be off to such a great start. I look forward to a long and productive partnership.

    Senior VP and CTO Partner
  • Becky, How do I go about getting CRI to do the implementation for Winnebago County’s Modular Messaging?? I would like to contract Paul Leatherman at CRI to do the implementation for Winnebago County because he did the Oshkosh Truck MM and these customer contacts are talking on a daily basis and they were very impressed.

    Sally Crnich NACR
  • Your services as always is better than any other vendor that I have interfaced with. CRI has hired some of the best people that I have had the pleasure of working with. YOU ARE GREAT!

    Partner
  • Everyone, Thank you so much for all of the hard work. We are here at the LA Cutover’s First Day of Business today and it is all quiet on the western front. All of the feedback from the customer’s vantage point continues to be very positive! Thanks EVEYRONE for your dedication to this client’s successful Avaya cutover(s)!

    Tonja Marcus Quagga Corporation
  • I have found CRI to be responsive and knowledgeable. I consider CRI to be valuable members of my project team.

    Mike Brady Project Manager
  • John has been on several of our Raytheon cutovers and I have always been extremely impressed with his teamwork. These installations can stretch the bounds of patience and hard work, and I truly feel like John is a member of our team and has the same drive for delivering a quality installation. Thank you, thank you, thank you! On behalf of Sandy and Roy and our entire NACR Service Team, I would like to thank all of you at CRI for the quality of work you are doing as our partner.

    Karen Hoganson NACR
  • On a scale of 1 to 5, our clients have consistently rated CRI as a 5+ in professionalism, knowledge, training, and on-going support. The NACR Project Managers love working with CRI for the same reasons, as well as, their ability to adapt to changing environments, timelines and deliver projects on time.

    Georgene MacLennan Manager – Unified Communications
  • HATS OFF TO THE TEAM!!!!!! (Please forward this to the other on-site team member assisting Walt when I was there on the First Day cutover and anyone else that I might have missed) We have officially considered the implementation a “success”. This is HUGE! I am so proud for this team’s great work at the cutover! Thank you again for your dedication! You all made Quagga shine and we are so proud of your efforts. Our intention when we decided to bid on this project was to ensure that we put together a great solution and a great team to make this customer one of Quagga’s crowning jewels! With your help, we were able to make that a reality! Thanks again! Tonja Marcus| Account Manager| Quagga

    Tonja Marcus Quagga Corporation
  • Thank you all for your superb teamwork during the UBS London Cutover this last weekend! The largest cutover for UBS went as smoothly as we could hope thanks to all your efforts. I spoke to Paul Cushing, Project Manager with UBS, this morning and kudos were being extended on Monday for CRI’s superb onsite and remote teamwork to make the cutover a success By the way. I really appreciate your continued support with HHS. They love you guys. Thanks again

    Partner
  • I’m adding my personal thanks to each of you for doing such an outstanding job representing Quagga on the Pircher implementations. It almost goes without saying that these projects demanded a lot of energy and attention from each of you yet on the flip side you all took it in stride, carried on and did an extraordinary job. We here at Quagga appreciate each of you a great deal! Sincerely, Pam Hampton | Sr. Project Manager | Quagga |

    Pam Hampton Quagga Corporation
  • All set! ….and thank you once again for helping us. I’ve mentioned your willingness to assist us in our time of need to our management team appropriately. Your actions is once again a clear example of the “Value-add” CRI brings to the table.

    Alex D. Morales Telecommunications Specialist