Current Open Positions:

Direct Sales Representative

The Sales Executive will be responsible for implementing sales strategies to develop new opportunities, acquire new accounts and grow revenues. An ideal candidate has long track record of success in direct technology sales.

PRIMARY Requirements

  • Maintain open and effective lines of communication throughout the organization to foster a sense of teamwork, enthusiasm, pride, and quality workmanship.
  • Utilize solution-based selling techniques
  • Demonstrate the full value of CRI products and services
  • Penetrate accounts at all levels throughout the organization
  • Leverage existing relationships to grow our business
  • Keep abreast of current technology trends.
  • Design customized, cost-effective solutions for the client.
  • Maintain sales database with all activities, partners, and opportunities
  • Collaborate with Marketing on sales initiatives
  • Define personal and corporate revenue objectives
  • Produce effective account management plans and sales pipeline management
  • Maintaining post-sales customer relationships and ensure proper support is provided.
    • Prospecting, funnel building and marketing initiatives.

 Attitude and Experience:

  • Hunter mentality, with an outgoing sales attitude
  • Love for technology
  • Successful record of b2b direct sales in real time communications technology solutions
  • Strong selling skills and the ability to close business
  • Excellent verbal communication skills (articulate, educated, and efficient)
  • Experience in speaking and presenting to C-level, management, and executives
  • Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing
Senior System and Development Engineer

The Senior System and Development Engineer will join a high performing technical team of engineers in delivering innovative solutions to customers in support of their communication network (Data, Voice and Video).

Responsibilities:

  • Develop, design and integrate virtualized server environments
  • Support  the Avaya enterprise telephony solution by engineering and implementing standards as needed
  • Provide technical demonstrations to customers
  • Regular effective communication with customers, partners, executive management team
  • Perform routine system administration and maintenance for all North America locations
  • Help find and assist with the implementation of new technologies that decrease costs while improving performance and reliability
  • Follow change control best practices for predictable results
  • Demonstrate excellent problem solving abilities

Qualifications:

  • Experience and/or certification in VMware highly desirable
  • Bachelor’s degree from four-year College or University
  • 5 to 10 years  related experience with Avaya Enterprise portfolio
  • Certification in CM, SM/SMGR, AES, CES, PS, Networking, Msg, SBCs
  • Experience supporting large user base community preferred
  • Experience in working in a team-oriented collaborative environment
  • Strong experience with SIP is required
  • Excellent written, interpersonal and oral communication skills
  • Technically proficient
  • Able to travel to customer sites is highly desirable but not mandatory
Marketing Assistant

Job Summary:

The primary responsibility of this position is to assist in the improvement of communications between CRI and stakeholders, both internal and external. The Marketing Assistant will be responsible for creating and designing content for company publications, such as newsletters, flyers, and presentations, and will assist in the coordination of company events with the Director of Marketing. The Marketing Department can be a fast-paced environment, so the Marketing Assistant must be highly organized and detail oriented.  Above all, this position assists in the promotion of a positive company image by keeping CRI’s stakeholders aware and up to date on the company’s current goals and policies. One must be sensitive to the needs, attitudes and opinions of CRI audiences.

Responsibilities:

  • Collaboration lead on the CRI Release to Market process (RTM)
  • Create Advance Product Information or Advance Service Information sheets
  • Coordinate Review and Survey process
  • Regular Social Media engagements- updating and posting on corporate pages
  • Creating project sheets as needed for marketing and proposal purposes. (InDesign/PDF)
  • Working with team on all items related to marketing efforts including press releases, social media posts, website updates, ground breaking events, etc.
  • Coordinating meetings and travel arrangements as required.
  • Invoice coding, follow-up inquiries from trade show vendors, and project set-up assistance.
  • Organizing and managing all aspects of filing and information retrieval related to business and client management needs.
  • Preparing internal and external memos, letters, correspondences and reports.
  • Providing follow up in a timely manner and prioritizing/sequencing multiple tasks.

Qualifications:

  • Must have a minimum of 5 years professional office administration experience including the preparation of marketing material.
  • Demonstrated proficiency in Microsoft Office including Outlook, Word, Excel and Adobe Acrobat in a professional setting.
  • Have experience with graphics software such as Adobe and Wordpress.
  • The ability to organize and plan for work, sometimes with tight deadlines while maintaining attention to details.
  • Ability to work independently and in a dynamic team environment.
  • Demonstrated common sense and sound judgment.
  • Flexibility and initiative to respond to changing projects and priorities.
  • Strong communication skills, both verbal and written.
Technical Project Manager

Requirements:

  • 5+ years as a Technical Project Manager in large complex projects involving multiple groups
  • Experience in telecommunication (Avaya or other manufactures) is highly desirable
  • Local to the Central NJ area is highly desirable
  • Certified PMP (not required, but desirable).
  • Comfortable with various organizational tools (Project, Excel, etc.)
  • Excellent people & organizational skills to deal with engineers, outside business partners, vendors and customers
  • Action-oriented and able to work autonomously.
  • Good communication skills
  • Ability to discuss what you’ve done in depth and what you learned from it
  • Knowing what is important to a team member and what needs to be communicated to Executive Management to keep everyone informed
  • Must be able to communicate and speak to every aspect of your project at any given time
  • Must be able to manage all of the moving pieces without skipping a beat
  • Ability to take limited information and turns it in to an executable plan
  • Bachelor ‘s Degree in Computer Science, Information Technology, Management Information systems or other technical or related field or equivalent knowledge and experience.

Responsibilities:

  • Management and completion of large & medium size projects within the Information Technology department.
  • Regular Communication and Collaboration with all different pieces of the business.
  • Break down deep technical questions in to manageable pieces, get answers and bring them back to the engineering team is an absolute must.
  • Knowing what is important to a team member and what needs to be communicated to Executive Management to keep everyone informed
  • Collaboratively set deadlines, assigns responsibilities, monitors and summarizes progress of a project.
  • Build and maintain working relationships with team members, vendors, and other departments involved in the projects.
  • Create organized, easy to digest, yet thorough documentation that any stakeholder could pick up and understand.
  • Prepare reports for the executive-level team regarding status of project, risks, cost and recommendations.  Consequently will at times need to deliver information they might not want to hear and must be comfortable doing so.
  • Work closely with Engineering to collaborate on the approach of the project and determine the best path forward.
  • Utilize experience, judgment and creativity to plan and accomplish goals.
  • Direct management of projects in the technical industry
  • Quality Assurance Plan identification, creation and execution
  • Creation of technical design specification and system design documentation for organizational knowledgebase
Telecomm Engineer

Responsibilities

  • Under general direction, assists in the planning, design and implementation of telecom networks and systems.
  • Conduct feasibility studies for large projects; evaluates vendor products; makes recommendations on selection of communications software and hardware.
  • Perform the advanced administration and support of Avaya PBX, Automatic Call Distribution (ACD), Avaya IQ, Microcall, Experience Portal, Aura Messaging (Voicemail), and NICE call recording systems.
  • Read technical manuals and brochures on new products in order to recommend changes in telecommunication configurations to improve levels of service and reliability.
  • Responsible for complying with the Information Security Policy and preventing the unauthorized use or disclosure of Company’s information assets.
  • Perform all firmware upgrades.
  • Provides 24X7 support of all Telephony systems.
  • Troubleshoot and identify advanced telecommunication issues. May need to replace malfunctioning equipment.
  • Monitor all Telecommunications equipment for alarm conditions.
  • Provides ad-hoc and formal training for new phone, Modular Messaging and Avaya IQ users.
  • Document and Flowchart (using Visio) all processes, procedures and aspects of the voice infrastructure.
  • Generate statistical reports for management as needed.
  • Perform preventative maintenance and backups for telecommunications equipment.

Qualifications

  • Strong Call Center telephony operations experience required.
  • Possess a high degree of knowledge with Avaya Telephony systems.
  • Expert knowledge of PBX/ACD operations, including vectoring and EAS. Avaya Certification desired
  • Strong skills in telecommunications equipment, service testing, and telecommunications systems.
  • Experience with VOIP phones and conference phones.
  • Experience with SIP.
  • Strong understanding of Network Switches and Servers.
  • Ability to Document and Flowchart (using Visio) all processes, procedures and aspects of the voice infrastructure.
  • Excellent organizational, project management and problem solving skills.
  • Bachelor’s degree (B. A.) or equivalent from four-year College, university or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations 

  • Avaya Classes and Certifications would be a plus

Other Qualifications

  • Must be available for 24X7 support for all telecommunications equipment and issues.
Interested?

Please email your resume and cover letter to