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Having used a Spectel CS780
for more than several years, we were tasked with
refreshing our Conference bridge hardware and upgrading
the Avaya Meeting
Exchange software. Some CORE requirements identified where
Full Hardware
Resiliency with Call Preservation post failure, Network
and Trunking Connectivity
Resiliency and Software Upgrade Protection. With these
CORE requirements in
mind, we quickly realized that the standard HA Avaya Meeting
Exchange Offering
was not going to suffice so we engaged our Partner, CRI.
who presented the CRI
Application Center Solution. After many months of planning.
coordinating, and a
full DEMO at the CRI Labs, we were convinced that this
solution was the way to
go, fully knowing that we would be the very first customers
to deploy this
environment to production.
The CRI Application Center to date has met all of our
CORE requirements as well
as yielding superb application performance and conference
call processing
quality. Since going live almost a year ago, we have had
numerous computer
room partial power failures, two SAN hard disk failures
and one CORE Network
switch failure and not once has our Conference Bridge
Application been out of
service providing what we in the Enterprise Telecom World
would refer to as True
Five-9s Reliability and Service. The CRI App Center has
also provided an
environment where through virtualization, we can upgrade
the Conferencing
Software Components by pre-staging virtual clones, minimizing
overall upgrade
downtime and allowing for a very quick “Backout”
plan should an upgrade “go
south”. We believe that this type of upgrade flexibility
protects us from the
dreaded in-the-skin upgrade nightmares which we have all
at one time or another
experienced.
We believe in the CRI App Center, we use the CRI App Center
and we look forward
to expanding other applications into the our CRI App Center. |
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